Customer Service Representative

Job Description: PrideStaff Gulfport is recruiting for Customer Service Reps for potential openings with local clients. This person will be responsible for answering incoming calls and making outgoing calls. This person will be responsible for the following, as well:

• Provide knowledgeable responses to inquiries in a courteous, timely and professional manner.
• Respond to inquiries within the set departmental staffing and time parameters.
• Utilize databases and written materials to look up and provide information to inquiries.
• Maintain appropriate documentation of inquiries.
• Adhere to the Privacy Act as it relates to the confidentiality of information released
• Maintain up-to-date knowledge of regulations and policies as they apply
• Assist with side-by-side mentoring for new employees during training and after training as needed
• Continually look for and suggest process improvements
• Report problems that occur and assist with resolution.
• Perform other related duties as assigned.
• May be required to work some holidays. Overtime may be required

Requirements:

• High School diploma or equivalent required.
• Six months customer service /telemarketing/secretarial experience required.
• Must be able to speak English clearly and professionally.
• Must be able to type a minimum of 20 WPM, 30 WPM preferred.
• Ability to effectively work within established contractual turnaround times required.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Proven ability to work as a team member is required.