Customer Service Representative Bilingual

Summary: Provide the highest level of customer service through sales support and account management activities including, but not limited to these essential job duties:

Essential Duties & Responsibilities:

• Sell merchandise and/or services; advise customers on merchandise price, features and/or benefits.
• Create "seamless customer service" by making every effort to find merchandise for customers if an item is not in stock.
• Identify and communicate customer needs and address their questions or concerns.
• Assist individual customers in the ordering and, as needed schedule delivery of merchandise.
• Thoroughly understands and can explain the Installment Sale Agreement.
• Assists in executing sales programs including customer telemarketing.
• Assists in collection activities and processes as directed.
• Answers telephones and handles routine customer inquiries.
• Assist in the maintenance and daily update of customer files, including contact information, sales activities and inquiries.
• Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of merchandise.
• Performs duties to meet established job standards.
• Performs other duties assigned by the Assistant Manager and Store Manager

Job Qualifications

Qualification Requirements: Must pass entry level tests including drug screen and background check. The incumbent must have a working knowledge of state credit laws. Must have a valid state driver's license and a good driving record in order to be covered under the Company's insurance.

Education and/or Experience: High School Diploma or Equivalent

Skills & Abilities: Must be Bilingual in Spanish and English; Must have good Communication and Customer Service Skills.

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Physical Demands: While performing the duties of this job, the coworker may be required to lift heavy objects.