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Operational Liaison - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, Minnesota |
About this job
POSITION SUMMARY
The Operational Liaison will serve as the Single Point of Contact for our Plan Sponsors and/or broker contacts. This position will provide timely and quality assistance for operational functional disciplines to ensure accuracy and Plan Sponsor satisfaction.
Fundamental Components:
Act as a Single Point of Contact for operational departments for our Plan Sponsors and/or broker contacts.
Supports installation of new and existing accounts by attending implementation plan/process meetings.
Proactively identify and surface customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas and solutions.
Manage escalated customer issues.
Proactively analyzes constituent data to identify trends and issues.
Identifies most urgent business problems, obtains necessary information, accurately identifies root causes and generates solutions.
Initiates and maintains partnerships with others throughout the organization. Encourages cooperation and collaboration by promoting common goals and building trust. Inspires, supports, and initiates cross-functional activities.
Exhibits behaviors outlined in the Plan Sponsor Liaison Competencies.
Coordinate and participate in site visits, as needed.
BACKGROUND/EXPERIENCE desired:
Experience with medical claims/medical call center environment
Account Management and/or Plan Sponsor Service experience
General Business/Communicating for Impact
Self-motivated, independent, collaborative worker
EDUCATION
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Claims/Claim processing - Medical or Hospital - ACAS/1-3 Years
Functional - Clinical / Medical/Legal & benefit interpretation/1-3 Years
Functional - Customer Service/Customer Service - Plan Sponsor - Plan set-up - Traditional/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Computer Operations//1-3 Years/End User
REQUIRED SKILLS
Service/Demonstrating Service Discipline/FOUNDATION
Service/Providing Solutions to Constituent Needs/ADVANCED
Service/Working Across Boundaries/ADVANCED
DESIRED SKILLS
Service/Creating a Differentiated Service Experience/FOUNDATION
Service/Handling Service Challenges/ADVANCED
Service/Improving constituent-focused Processes/ADVANCED
ADDITIONAL JOB INFORMATION
This position has broad operational latitude and responsibility in building and maintaining confidence between the Plan Sponsor and Meritain Health. You will conceive, plan and execute initiatives related to the operational needs of the Plan Sponsor, working across business functions to proactively resolve service issues.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Employment Type Regular Career Band Description Professional
The Operational Liaison will serve as the Single Point of Contact for our Plan Sponsors and/or broker contacts. This position will provide timely and quality assistance for operational functional disciplines to ensure accuracy and Plan Sponsor satisfaction.
Fundamental Components:
Act as a Single Point of Contact for operational departments for our Plan Sponsors and/or broker contacts.
Supports installation of new and existing accounts by attending implementation plan/process meetings.
Proactively identify and surface customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas and solutions.
Manage escalated customer issues.
Proactively analyzes constituent data to identify trends and issues.
Identifies most urgent business problems, obtains necessary information, accurately identifies root causes and generates solutions.
Initiates and maintains partnerships with others throughout the organization. Encourages cooperation and collaboration by promoting common goals and building trust. Inspires, supports, and initiates cross-functional activities.
Exhibits behaviors outlined in the Plan Sponsor Liaison Competencies.
Coordinate and participate in site visits, as needed.
BACKGROUND/EXPERIENCE desired:
Experience with medical claims/medical call center environment
Account Management and/or Plan Sponsor Service experience
General Business/Communicating for Impact
Self-motivated, independent, collaborative worker
EDUCATION
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Claims/Claim processing - Medical or Hospital - ACAS/1-3 Years
Functional - Clinical / Medical/Legal & benefit interpretation/1-3 Years
Functional - Customer Service/Customer Service - Plan Sponsor - Plan set-up - Traditional/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Computer Operations//1-3 Years/End User
REQUIRED SKILLS
Service/Demonstrating Service Discipline/FOUNDATION
Service/Providing Solutions to Constituent Needs/ADVANCED
Service/Working Across Boundaries/ADVANCED
DESIRED SKILLS
Service/Creating a Differentiated Service Experience/FOUNDATION
Service/Handling Service Challenges/ADVANCED
Service/Improving constituent-focused Processes/ADVANCED
ADDITIONAL JOB INFORMATION
This position has broad operational latitude and responsibility in building and maintaining confidence between the Plan Sponsor and Meritain Health. You will conceive, plan and execute initiatives related to the operational needs of the Plan Sponsor, working across business functions to proactively resolve service issues.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Employment Type Regular Career Band Description Professional
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