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Housekeeping Guest Service Representative (GSR)
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 188 Wolf Road Albany, New York |
About this job
Housekeeping Guest Service Representative
Position Summary
The Housekeeping Guest Service Representative (GSR) is responsible for maintain a positive guest experience by preparing clean and comfortable rooms within a given time frame and in accordance with Red Roof Inns' brand standards. This position is critical to ensure quality service to our guests and upholding our Red Roof Inn Hassle Free Guarantee, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.
Position Responsibilities
Maintain positive guest interactions and provide special services for guests upon request
Clean room to Red Roof Inn's set expectations (i.e. stripping guest rooms of terry and linen, changing and making beds, cleaning bathroom and vanity areas, vacuuming and dusting)
Communicate with front desk staff daily room information, maintenance cards, lost and found items and any discrepancies between stay overs and checkouts
Inspect room fixtures and accessories for proper location, operation and function; reporting to maintenance and front desk any concerns
Restock cart daily and keep cart and storage areas neat and clean
Set heating/cooling equipment on proper setting
Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members
Comply with all Red Roof Inn and OSHA standards related to safety and security
Cross train in laundry, maintenance, and/or front desk job functions, if possible
Other duties as assigned
Position Requirements
1-2 years in a previous customer service position (preferable hotel/home/business housekeeping)
Some administrative duties required (timekeeping system, rooms' cleaned reports, etc.)
Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
Must be able to easily and frequently change from one task to another and work with minimal supervision
Frequent lifting and bending required
Will be required to work weekend and/or holidays
Position Summary
The Housekeeping Guest Service Representative (GSR) is responsible for maintain a positive guest experience by preparing clean and comfortable rooms within a given time frame and in accordance with Red Roof Inns' brand standards. This position is critical to ensure quality service to our guests and upholding our Red Roof Inn Hassle Free Guarantee, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.
Position Responsibilities
Maintain positive guest interactions and provide special services for guests upon request
Clean room to Red Roof Inn's set expectations (i.e. stripping guest rooms of terry and linen, changing and making beds, cleaning bathroom and vanity areas, vacuuming and dusting)
Communicate with front desk staff daily room information, maintenance cards, lost and found items and any discrepancies between stay overs and checkouts
Inspect room fixtures and accessories for proper location, operation and function; reporting to maintenance and front desk any concerns
Restock cart daily and keep cart and storage areas neat and clean
Set heating/cooling equipment on proper setting
Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members
Comply with all Red Roof Inn and OSHA standards related to safety and security
Cross train in laundry, maintenance, and/or front desk job functions, if possible
Other duties as assigned
Position Requirements
1-2 years in a previous customer service position (preferable hotel/home/business housekeeping)
Some administrative duties required (timekeeping system, rooms' cleaned reports, etc.)
Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
Must be able to easily and frequently change from one task to another and work with minimal supervision
Frequent lifting and bending required
Will be required to work weekend and/or holidays