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Business Operations Analyst, Sling TV Reporting Analyst
| Hours | Full-time |
|---|---|
| Location | Englewood, CO Englewood, Colorado |
About this job
Sling TV L.L.C., a subsidiary of DISH Network Corporation (NASDAQ: DISH), provides over-the-top television services including domestic and international live and Video-On-Demand programming. It is available on televisions, tablets, computers and smartphones. Sling TV’s international OTT service (DishWorld) currently provides close to 200 channels in 16 languages across multiple devices to U.S. households. Sling TV is a next generation service that meets the entertainment needs of today’s contemporary viewers. Visit .
A successful Business Operations Analyst will have the following:
- Bachelor's degree from four-year college or university; or two years related experience and/or training; and one plus years of experience; or equivalent combination of education and experience.
- Excellent verbal, written, organization, time-management and analytical skills.
- Proficient use of MS Excel, Access and PowerPoint; SQL and VBA a plus.
- Ability to work under pressure on multiple projects simultaneously while meeting deadlines with frequent interruptions and redefined priorities.
- Self starter with ability to be a strong team player and work independently.
Job Duties and Responsibilities:
The Business Operations Analyst creates, gathers, tracks, and analyzes business data and must be able to identify areas of improvement. The ideal candidate will be numbers-driven and have an analytic mind. Being able to effectively create reports, interpret results and communicate to various levels of the organization.
Primary responsibilities will fall into the following categories:
- Regularly gathers, tracks, and analyzes customer experience and call center business data, identifying trends and areas for improvement. Communicates results and suggestions to upper management.
- Provides operational support for ongoing development and process improvement initiatives.
- Develop reporting, communicating the direction, significant milestones, and results.
- Researches and recommends new and/or enhancements to existing processes.
- Manages communication between stake holders, various internal departments, and key participants to process or program changes.
- Perform other duties as assigned.