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in Oklahoma City, OK

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Hours Full-time, Part-time
Location Oklahoma City, Oklahoma

About this job

To provide technical service on Preventive Maintenance calls, shuttle necessary parts and supplies for service repair completion for repair technicians, to perform on-the-job training tasks when working with a Repair Technician on call types. Job Responsibilities: - Perform Preventive Maintenance Checks in the customer's home. - Ride with or meet technician at designated location to assist on service call when assigned - Shuttle parts and supplies to technician when applicable - Provide courteous customer service - Work as a dedicated team member to ensure fast, flexible and expert service to every customer - Demonstrate a sense of urgency to meet customer time commitments - Successfully complete all Technician training elements within required timeframes - Meet key performance metrics and/or productivity goals as defined by the business - Provide knowledgeable and courteous preventive maintenance service - Continuously look for methods to improve business performance and enhance the customer experience - Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer - Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location. - Maintain truck stock inventory within the prescribed company guidelines and standards - Follow the truck maintenance schedule and keep a clean, organized truck - Adhere to all company policies and procedures - Perform miscellaneous duties as assigned

Specific Essential Functions: - Ability to aid physically the service technician in the handling of appliances or equipment to be repaired - Ability to work variable and flexible hours, including overtime as needed - Ability to handle stressful situations and work in a fast-paced environment - Ability to apply appropriate safety procedures and equipment to protect company and customer assets - Ability to communicate effectively with the service technician and customer - Ability to read and utilize reports as needed - Ability to read, write and speak English - Ability to maintain a professional appearance according to company dress code - Ability to follow ISO 9001:2000 process guidelines - Regular and consistent attendance is an essential requirement of employment Experience/Education Requirements: - High school diploma or general education degree (GED) preferred - Must be at least 18 years of age - Mechanical aptitude required - Must be able to pass the pre-employment drug screen, criminal background check and driver's license check - Must possess and maintain a valid state driver's license per company policy Required Job Competencies: - Work well with others in a team environment to deliver high performance results - Outstanding customer service skills - Open to change and the ability to implement change quickly and effectively - Convey a positive image of the company in all actions and behaviors - Excellent communication skills - Good listening skills

EOE Minorities / Females / Protected Veterans / Disabled