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Lobby Greeter - Full-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Waikoloa, Hawaii |
About this job
A Lobby Greeter with Hilton Hotels & Resorts is responsible for greeting guests in the lobby and provides a variety of types of assistance to guests during their stays.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?
A Lobby Greeter with Hilton Hotels & Resorts is responsible for greeting guests in the lobby and provides a variety of types of assistance to guests during their stays. Specifically, you would be responsible for the following:
Greet customers with a friendly and sincere welcome and hands out Flowers and Oshibori for guest convenience and refreshement. At which time share with the guest, the tradition and/or culture significance of both the flowers and Oshibori’s. Offer water and fruits to the guest in the main lobby. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide information such as directions, activities, resort information, luggage procedures upon check-in and check-out, book restaurant reservations and make arrangement for transportation.
Repelenish water and fruit in the lobby containers provided for guests. Fold and re-stock oshibori and maintain and refresh loose orchids that is offered to the guests.
Maintains appearance of hotel lobby, removes trash, organizes furniture, etc.
Retrieve daily arrival manifest to confirm VIP’s in order to greet them at the airport, lei greet and escort them to the hotel.
Respond to inquiries regarding lost luggage, guest services and airline information.
Remain calm and alert, especially during emergency and/or heavy hotel activity and check-in.
What are we looking for?
EDUCATION
High school diploma or equivalent required.
EXPERIENCE
Minimum six months Customer service experience required. Prior hospitality experience preferred.
GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to effectively deal with the internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the Lobby and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to grasp, lift and/or carry a minimum of 50 lbs.
Sponsorship and relocation assistance are not available for this position. Only local candidates will be considered.
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member.
The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
EOE/AA
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?
A Lobby Greeter with Hilton Hotels & Resorts is responsible for greeting guests in the lobby and provides a variety of types of assistance to guests during their stays. Specifically, you would be responsible for the following:
Greet customers with a friendly and sincere welcome and hands out Flowers and Oshibori for guest convenience and refreshement. At which time share with the guest, the tradition and/or culture significance of both the flowers and Oshibori’s. Offer water and fruits to the guest in the main lobby. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide information such as directions, activities, resort information, luggage procedures upon check-in and check-out, book restaurant reservations and make arrangement for transportation.
Repelenish water and fruit in the lobby containers provided for guests. Fold and re-stock oshibori and maintain and refresh loose orchids that is offered to the guests.
Maintains appearance of hotel lobby, removes trash, organizes furniture, etc.
Retrieve daily arrival manifest to confirm VIP’s in order to greet them at the airport, lei greet and escort them to the hotel.
Respond to inquiries regarding lost luggage, guest services and airline information.
Remain calm and alert, especially during emergency and/or heavy hotel activity and check-in.
What are we looking for?
EDUCATION
High school diploma or equivalent required.
EXPERIENCE
Minimum six months Customer service experience required. Prior hospitality experience preferred.
GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to effectively deal with the internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the Lobby and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to grasp, lift and/or carry a minimum of 50 lbs.
Sponsorship and relocation assistance are not available for this position. Only local candidates will be considered.
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member.
The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
EOE/AA