Account Admininstrator

The Account Administrator provides administrative support to borrowers and Account Managers by coordinating loan processing documentation. Assist Account Managers in ordering and following up on any remaining items of loan approval, along with preparing, printing and mailing loan documents.

• Reviews files submitted into Processing for completeness and assigns new loans to Account Managers
• Requests verifications of employment and hazard insurance updates
• Prepares daily reports for dissemination to the team
• Prepares loan closing documentation
• Receives and stacks signed loan document packages and make necessary copies for Title and/or Escrow
• Assembles collateral packages for funding and completes pre-funding reviews; Submits loan files to funding
• Monitors and assists with the loan pipeline and email inboxes for Account Managers who are on vacation or out sick
• Assists manager and team with other special projects and duties as assigned

Qualifications

Experience / Training / Education:

• High School diploma
• 0 – 2 years experience in mortgage industry or office administrative environment
• Any similar combination of education and experience

Knowledge / Skills / Abilities:

• Excellent customer service skills, especially via phone and email
• Effective oral and written communication skills
• Excellent interpersonal skills
• Computer skills: basic MS Word, intermediate MS Excel, intermediate MS Outlook, basic MS Access, basic knowledge of Internet
• Minimum typing speed: 40+ WPM
• Ability to work under pressure of multiple projects and deadlines
• Ability to effectively prioritize workload and manage changes in direction
• Ability to interpret and apply required policies and procedures
• Ability to work in a team environment
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.