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Pharmacy Technician (Order Entry) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Canton, Michigan |
About this job
Job Summary
Is responsible for the Image Indexing, preQA, Doctor Call and Prescription Call Back functions in the referral process.
Job Responsibilities
Monitors the index queue.
Accurately attaches images to patient referral/profile.
Sets the priority level for the referral,
Transcribes the prescription and patient information from the referral documentation into the system for processing.
Obtains refill prescriptions for continued treatment.
Manages calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information.
Transfers Prescription Call Backs to a Pharmacist in order to complete the intake/referral of a patient for services.
Performs other duties as assigned.
Basic Qualifications & Interests (BQIs)
High School diploma/GED and at least 1 year experience in pharmacy order entry.
At least 1 year experience in providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience in communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients).
Basic level skill experience in the Microsoft Office package: Word (creating documents, entering and formatting text, page layouts, creating tables, and adding graphics), Excel (creating worksheets, entering data, creating basic formulas, working with cells and rows) and PowerPoint (creating a new presentation from a design template, adding and removing slides, entering and formatting text, adding speaker notes, and viewing presentations).
Experience in entering data into databases (ex: MS Access).
Typing skills of a minimum 25 words per minute.
Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Experience in operating standard office equipment including a fax machine.
Basic level PC skills experience (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.).
Preferred Qualifications & Interests (PQIs)
At least 1 year experience in call center experience.
Pharmacy Technician License or Certification preferred unless required by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
Is responsible for the Image Indexing, preQA, Doctor Call and Prescription Call Back functions in the referral process.
Job Responsibilities
Monitors the index queue.
Accurately attaches images to patient referral/profile.
Sets the priority level for the referral,
Transcribes the prescription and patient information from the referral documentation into the system for processing.
Obtains refill prescriptions for continued treatment.
Manages calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information.
Transfers Prescription Call Backs to a Pharmacist in order to complete the intake/referral of a patient for services.
Performs other duties as assigned.
Basic Qualifications & Interests (BQIs)
High School diploma/GED and at least 1 year experience in pharmacy order entry.
At least 1 year experience in providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience in communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients).
Basic level skill experience in the Microsoft Office package: Word (creating documents, entering and formatting text, page layouts, creating tables, and adding graphics), Excel (creating worksheets, entering data, creating basic formulas, working with cells and rows) and PowerPoint (creating a new presentation from a design template, adding and removing slides, entering and formatting text, adding speaker notes, and viewing presentations).
Experience in entering data into databases (ex: MS Access).
Typing skills of a minimum 25 words per minute.
Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Experience in operating standard office equipment including a fax machine.
Basic level PC skills experience (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.).
Preferred Qualifications & Interests (PQIs)
At least 1 year experience in call center experience.
Pharmacy Technician License or Certification preferred unless required by state as granted by the state Board of Pharmacy or nationally recognized certification agency.