Customer Service Rep (Firefly)

General Responsibilities:

Firefly is Growing Nationwide!

Do you find it exciting to meet new people? Do you like to be appreciatedfor your ability to provide helpful, quality service and getting things done the “right way?” You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you havegreat tact and charm

Is this you? Then we need you as our Customer Service Rep

As a Customer Service Representative, you will be responsible for:

Qualifying and processing customer rentals with accuracy and detail . Persuasively selling optional services. Responding to customer inquiries. Adhering to all company policies and procedures. Providing directions in a courteous and expeditious manner. Monitoring fleet availability for reservations and walk-ups. A commitment to continuous improvement in an ever-changing industry. Related duties as required.

Mandatory Requirements:

Educational Background:

High School Diploma or equivalent.

Professional Experience:

Customer service and/or sales experience required, ideally in the car rental or tourism industry. Knowledge:

Knowledge requirements will be provided through on-the-job training Skills:

Highly customer service orientated with adherence to established polices and procedures. Strong sales skills. Ability to project a professional appearance Excellent problem solving skills. Excellent communication skills with the ability to engage in verbal interaction with customers Ability to work in fast paced environment Detail orientated Very socially focused – requires “how can I help you?” attitude. Computer literate Proficiency in English

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements:

Equipment Operation:

● Yes ○ No

Sitting

● Yes ○ No

Computer Terminal

● Yes ○ No

Standing

● Yes ○ No

Telephone

● Yes ○ No

Walking

● Yes ○ No

Portable Computer

○ Yes ● No

Bending and twisting

● Yes ○ No

Calculator

○ Yes ● No

Climbing

● Yes ○ No

Copy Machine

● Yes ○ No

Driving

● Yes ○ No

Fax Machine

○ Yes ● No

Pushing and pulling

○ Yes ● No

Dictaphone

● Yes ○ No

Speaking

○ Yes ● No

Other – Please specify

● Yes ○ No

Hearing

● Yes ○ No

Writing

● Yes ○ No

Lifting

● Yes ○ No

Typing

● Yes ○ No

Filing

● Yes ○ No

Seeing

● Yes ○ No

Reading

Preferred Requirements :

Firefly is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

All candidates with a college degree are encouraged to apply.

EEO/AA: Females/Minorities/Disabled/Vets

Options:

Your application choices are: