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in Grand Rapids, MI

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Hours Full-time, Part-time
Location Grand Rapids, MI
Grand Rapids, Michigan

About this job

Company Name: SPEEDWAY LLC 
Location Name: 2225 - Speedway
Location Address: 1212 Michigan, Grand Rapids, MI, United States (US), 49503
Education Level: High School Diploma/ GED Required
Relevant Experience Level: Entry Level (1-3 Years) 
Drivers License Required: No
Shift: First-Second Shift
Days Needed: 1 - Sunday; 2 - Monday; 3 - Tuesday; 4 - Wednesday; 5 - Thursday; 6 - Friday; 7 - Saturday
Employee Group: Regular - Part Time
Employee Subgroup: Hourly Non-Exempt
Flat Rate ($):

 

Overview:
Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded. Greets customers in a friendly manner and suggestively sells products to help increase sales; makes effort to ensure that customers leave with a good impression of the Company and are likely to return

Responsibilities:
  • Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase
  • Runs a Point of Sale (POS) and monitors customer lines in order to expedite the sale process; interrupts all other activity when customer service is needed
  • Maintains knowledge of products and services offered by the Company and knows how to complete associated transactions
  • Adheres to Local, State and Federal regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement
  • Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered to
  • Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to management as needed
  • Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performs light maintenance duties as assigned
  • Helps ensure equipment is operating correctly. Communicates to management when maintenance is needed
  • Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Operations Manual
  • Integrates HES into daily job performance and assists in maintaining a safe environment for customers, employees and self
  • Follows and complies with all health and sanitation procedures and adheres to safe work practices
  • Helps ensure proper stock levels, dating and rotation of all food products and supplies
  • Attends company required training programs; Assists in training fellow store associates on existing and new training programs as needed
  • Provides suggestions for and actively participates in improving sales, margins and execution of Merchandising/Marketing programs
  • Reports all time worked, on or off site, for appropriate compensation
  • Completes other duties as assigned by Management
Qualifications:
  • High School Diploma or equivalent
  • Customer Service experience preferred
  • Basic computer skills
  • Good verbal and written communication skills
  • Understanding of store functions and operations
  • Ability to work as a member of a team
  • Ability to model proper workplace behavior, including being respectful, honest and fair
  • Ability to perform repeated bending, standing, and reaching
  • Ability to occasionally lift up to 50 pounds

 

Job Function: Speedway Customer Service Representative and Food Service Specialist
Travel Expected: None

 

About Speedway:

Speedway LLC, headquartered in Enon, Ohio, is the nation's second largest company-owned and operated convenience store chain with approximately 2,700 stores located in 22 states. Speedway is a wholly owned subsidiary of Marathon Petroleum Corporation (NYSE: MPC). How does Speedway ensure that every one of our stores meets our customers’ fueling and convenience needs? According to Tony Kenney, our President "It wouldn’t be possible without a core dedication to serving people—people who simply want friendly, prompt service, a wide selection of products, and good value for their money."  Please visit for more information about or organization and our vision statement.