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Medical Call Center Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Roseville, CA Roseville, California |
About this job
Medical Customer Service Representative
Education/Experience/Licensure:
AA/AS in Finance, Human Resources, Business Management or related field or equivalent experience and education is required
Experience
*Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
*Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
*Experience in the healthcare industry preferred (EPIC EMR System preferred)
*Experience in shared services/internal service delivery role preferred
*Experience with Microsoft Office - Word, Excel, PowerPoint desired
Knowledge
*Knowledge specific technologies (e.g. Lawson, Hyland OCR, Kronos, EPIC) desired
*Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
*Knowledge of customer relationship management (CRM) tools and related analytics desired
*Familiarity with performance metrics and ability to meet identified targets a plus
Skills
*Strong customer service skills and professional demeanor
*Ability to learn new functional processes
*Ability to process requests quickly, accurately, and consistently with general supervision
*Ability to learn and use various Contact Center enabling technologies
*Ability to asses problems and resolve or escalate to appropriate team to resolve
*Ability to recognize the appropriate style, level of detail, and message for the audience
*Strong verbal and written communication skills
*Strong organization and multitasking skills
*Strong time management skills and ability to manage individual assignments
*Ability to work in a team environment
*Strong attention to detail
*Requires the ability to work with and maintain confidential information
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.