Contact Center Agent

Customer Service Representative Job Description:

• Responsible for fielding inbound and outbound calls taking payments
• Primary duty is to collect payments and resolve customer service related issues
• Conflict resolution and entering customer data into databases
• Heavy data entry and database navigating
• Maintain highest level of customer service
• Using Microsoft Office (Word, Outlook, Excel)

Qualifications:

• Strong data entry skills (Must be able to type 35-40 words per minute)
• Customer service experience
• Experience with conflict resolution and de-escalating situations
• Excellent Communication Skills
• Working Knowledge of Microsoft office (outlook, word, excel)
• Ability to Multitask and navigate multiple web pages at a time

Schedule:

1st Shift Options:

• Monday-Thursday 9-5:30, Friday 9-5

2nd Shift Options:

• Monday to Friday 12:30pm -9pm (one day off during the week) and Saturday or Sunday
• Monday to Friday 1:30pm - 10pm (one day off during the week) and Saturday or Sunday
• Monday to Friday 12:00pm - 8:30pm (one day off during the week) and Saturday or Sunday
• Monday to Friday 2:00pm-10pm (one day off during the week) and Saturday or Sunday

Part Time Shift Options:

• Monday to Friday, 7am or 8am-12pm AND Sat, 9am-5pm OR/AND Sun, 11am-5pm or 1pm-9pm
• Monday - Friday 10am-2pm AND Saturday, 8am-4:30pm OR 9am- 5pm
• Monday - Friday 12pm-5:30pm AND Saturday, 8am-4:30pm OR 9am- 5pm
• Monday to Friday, 4pm- 9pm or 5pm-10pm AND Sat, 9am-5pm OR/AND Sun, 11am-5pm or 1pm-9pm
• Monday - Friday 4pm-8pm AND Saturday, 8am-4:30pm or 9am- 5pm
• Saturday 9-5pm and Sunday 11am -5pm
• Saturday 1:00pm-9:00pm and Sunday 11am-5:00pm
• Saturday 1:00pm -9:00pm, Sunday 11:00am-5:00 pm, and Monday 9-5pm or 1-9pm
• 3 days during the week and 1 weekend shift is also available for students

Compensation: $12 per hour for 1st shift full time and $12.50 for 2nd shift full time

*Training options - M-F 8:00am-4:30pm OR Mon, Wed, Thurs, Fri 1.30pm -10pm and Sat 1pm - 9pm OR Monday-Friday 5:00pm-10:00pm with Sat 1pm-9pm

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.