Assistant Clinic Administrator, Bilingual English/Spanish CAC Pine Hills & Central FL (Float position) - Full-time / Part-time

Role: Assistant Medical Center Administrator, Bilingual English/Spanish

Assignment: CAC FMC Pine Hills

Locations: Float position -All CAC Centers in Central FL Region

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

We’re looking for associates who are dedicated to service and believe in following the Golden Rule of treating others the way you want to be treated. Humana was founded on this premise, and this value is reflected in our expectations for providing perfect service to our consumers, providers, employers, agents and others we work with. At Humana, Perfect Service® means getting the basics done right, delivering value and quality, and providing everyone with personalized attention and guidance. We want to engage with our members through every step of their journey to lifelong well-being. This includes meaningful direct consumer interaction and developing positive relationships with healthcare providers. Humana associates provide Perfect Service every day to our members, employers, providers, and colleagues. We’re looking for people who improve their own well-being by looking out for the best interests of others.

Assignment Capsule

Be a part of the Business Services world – Delivering value, quality and personalized guidance!

Humana is seeking an Assistant Medical Center Administrator to coordinate activities of the CAC Florida Medical Center so the planning, organizing and managing of resources are consistent with the overall operating plan, goals and objectives.

You will analyze, improve, and implement existing and new business processes across various functional areas, evaluating the effects of your process changes by quantitatively and qualitatively measuring them against internal and external benchmarks.

Identify departmental objectives and drive process methodology that will achieve all desired business outcomes

Model business consultation capabilities to align required needs with executable business solutions

Articulate a realistic vision that incorporates continuous operational improvements into daily business practice • Direct leadership of supervisory staff and ensure adequate staffing levels. • Ensures that work schedules and staffing patterns are implemented and recognizes and promotes teamwork. • Orientation and training of staff on center policies and procedures. • Counsels and disciplines associates when necessary; monitors productivity levels • Assist in developing and updating policy and procedure manuals. Processes daily cash reconciliation/deposits and other reports as necessary and ensures petty cash is accounted for and safeguarded. • Collects and submits monthly statistical reports to Upper Management for all center services and departments. • Develops progressive departmental goals and appropriate measures to ensure timely effective results. • Responsible for procurement of supplies, equipment and modifications necessary for practical economical operations. • Analyze data related to physician’s productivity and member services. • Works closely with the Marketing Dept. in developing strategies to increase and retain membership. • Handles member complaints. • Ensures that referrals are being issued in a timely manner. • Maintain updated documentation of licenses and in-services to comply with regulatory procedures.

Must have the ability to travel to CAC centers in Orlando and Tampa area on as needed basis

Key Competencies

Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.

Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.

Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Role Essentials

Associate's degree

Bilingual English/Spanish-fluent levels in both

2 years operational leadership, management experience within a multi-physician, multi-specialty medical environment, clinical group, hospital setting, and/or medical center

Comprehensive knowledge of all Microsoft Office applications including Outlook, Word, Excel and Power Point

Strong professional written and verbal communication skills

Ability and knowledge to lead positively and maintain customer focus

Microsoft Office proficiency – able to write queries, create forms, reports and documents in Word, Access and Excel

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Role Desirables

Bachelor's degree highly preferred

Project Management or Six Sigma expereince or certification

Prior experience delivering presentations to all levels of leadership

Demonstrated ability to translate analytics into action and use the data to impact and influence business outcomes

Electronic Medical Records/EMR’s and/or Health Information Management/HIM experience

Microsoft Access, Project, Visio

Additional Information

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.