Sr. Project Manager - Infrastructure and Collaborations Apps Job

Posting Job Title:Sr. Project Manager - Infrastructure and Collaborations Apps
Requisition #: 165822BR
Posting Location: San Jose, CA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

Job title: Managed Application and Services Sr. Project Manager, Transition Services

Reporting To: Sr. Director of Service Delivery

Location: San Jose, CA.

Who We Are:

NaviSite, a Time Warner Cable company, is a leading provider of cloud-enabled enterprise hosting and

application management services. It provides customized and scalable solutions, leveraging its industry

leading hosting infrastructure; full suite of managed services; and custom and packaged application life

cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions

delivered through its global footprint, comprised of state-of-the-art data centers. For more information, please visit www.navisite.com.

What You Will Do as a Sr. Project Manager:

The Sr. Project Manager, will be accountable for managing customer and / or internal

implementation projects for NaviSite with a primary focus on Managed Application solutions and a

secondary focus of Managed Hosting infrastructure solutions. Customer application and

infrastructure solution projects range from 2 – 24 weeks and are performed by a matrix team of 4-20

technical engineering and subject matter expert resources. A typical project is the installation of physical

or virtual hardware/software components for network, website, email, security, data storage systems,

applications and / or collaboration suite upgrade or implementation software for the customer

organization.

Each sr. project manager will be responsible for managing a portfolio of multiple customer

implementation projects simultaneously. The Project Manager is a key customer-facing manager during

implementation projects and is accountable for the successful delivery of the customer services and

proper transition of the same to NaviSite operations for ongoing support.

The Sr. Project Manager will have the following responsibilities:

 Accountable for successful management and deployment of customer application and

infrastructure implementation projects on behalf of NaviSite.

 Oversee and coordinate multiple teams of technical engineering and application subject matter

expert resources to perform upgrade, installation, testing and deployment tasks

 Manage multiple customer projects simultaneously

 Develop project plans, specifications, and other related project administration tasks

 Work directly with NaviSite customers at multiple levels to perform implementation and application testing activities

 Management and maintenance of overall customer satisfaction through the lifecycle of the project

 Development of strong customer partnerships and ability to support collaborative project

environments

 Oversee project execution, including but not limited to:

- Conducting project launch meetings

- Gather and document the customer’s technical, functional and business requirements

- Developing detailed project plans

- Managing and monitoring project issues, risks and escalations

- Tracking/managing projects from initiation to successful completion

- Communicating project status on a timely and regular basis

- Resolving project issues, problems, and changes

- Provide support for implementation testing cycles as required

- Leading projects to overall success

 Oversee quality assurance, testing and compliance components for application and infrastructure

implementation projects

 Prepare formal status reports on a regular basis for customer and NaviSite management

 Provide feedback and insight to management to ensure lessons learned from each project is the

basis for future projects and continuous process improvement to facilitate reduced install intervals

for implementation project efforts.

What We Are Looking For in a Sr. Project Manager:

 The position of Sr. Project Manager requires strong project management skills and knowledge of

successful business practices and current computer technologies including data center operations.

 3 plus years a project manager within the consulting industry

 Past experience of leading, managing and participating in cross-functional IT projects is required

 Past experience managing at least 3 - 5 full life cycle Oracle Suite of Products or Messaging and Collaboration

Exchange or other application and infrastructure implementation or upgrade projects is required

 Experience in small, mid, and large-scale project management, including the management of

simultaneous project teams.

 Ability to develop strong professional relationships and to influence peers, managers and other

teams

 Strong written and oral communication

 Strong facilitation skills

 Strong project planning tool skills (Microsoft Project preferred) Strong issue and risk management skills

 Working knowledge of Project and ITIL Management Best Practices

 Ability to multi-task between concurrent assignments and to work in a fast pace organization

 Process driven with a strong attention to detail

 Working knowledge of ITIL best practices preferred

 Business and/or Technical bachelors degree (or equivalent)

 7+ years past experience in related businesses and fields

Travel Requirements: This position does require travel, but generally, 20% or less

TWC:LAD

Navi

FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00808 - San Jose Zanker Rd

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status