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Customer Service Assistant Intermediate
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Ann Arbor, Michigan |
About this job
Job Summary MLabs, a Division within the Department of Pathology is seeking an experienced individual for the Client Services Center to provide front line customer service to our clients.
Responsibilities* This position's primary responsibility is to answer phone inquiries regarding laboratory testing received from MLabs clients. This involves reporting lab results, communicating specimen collection and handling requirements, dispatching courier requests, clarifying test requests not commonly referred, and serving as a facilitator for client interactions with technical laboratory staff and pathologists. Responsibilities also include problem solving concerns expressed by the client or triaging those concerns to a supervisor. Daily activities include distribution of reports not sent electronically, performing quality assurance on test requests, providing clients with requisitions, kits and other supplies, working with MLabs Connect, our electronic on-line web portal and a variety of other office activities to help meet the needs of our MLabs local, regional and national clients.
Required Qualifications* High School diploma or an equivalent combination of education and experience is necessary. Demonstrated commitment to Service Excellence is necessary. Demonstrated good work habits, dependability, punctuality, flexibility and attendance necessary. Excellent problem solving skills along with the ability to take action while exhibiting good judgment and realistic understanding of issues. Ability to communicate with others in a friendly and helpful manner while simultaneously building credibility and rapport with customers is essential.
Desired Qualifications* Knowledge of medical terminology is helpful. Familiarity with computers and Microsoft Office Products is helpful. Three to five years office work experience with progressive responsibility is helpful. Previous experience in a laboratory environment working as a team to assist customers/clients/co-workers is helpful.
Work Schedule Hours for this position will be 9:30 AM - 6 PM Monday - Friday, and approximately one Saturday per month with rotating Holidays.
Background Screening University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Mission Statement The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Application Deadline Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
Responsibilities* This position's primary responsibility is to answer phone inquiries regarding laboratory testing received from MLabs clients. This involves reporting lab results, communicating specimen collection and handling requirements, dispatching courier requests, clarifying test requests not commonly referred, and serving as a facilitator for client interactions with technical laboratory staff and pathologists. Responsibilities also include problem solving concerns expressed by the client or triaging those concerns to a supervisor. Daily activities include distribution of reports not sent electronically, performing quality assurance on test requests, providing clients with requisitions, kits and other supplies, working with MLabs Connect, our electronic on-line web portal and a variety of other office activities to help meet the needs of our MLabs local, regional and national clients.
Required Qualifications* High School diploma or an equivalent combination of education and experience is necessary. Demonstrated commitment to Service Excellence is necessary. Demonstrated good work habits, dependability, punctuality, flexibility and attendance necessary. Excellent problem solving skills along with the ability to take action while exhibiting good judgment and realistic understanding of issues. Ability to communicate with others in a friendly and helpful manner while simultaneously building credibility and rapport with customers is essential.
Desired Qualifications* Knowledge of medical terminology is helpful. Familiarity with computers and Microsoft Office Products is helpful. Three to five years office work experience with progressive responsibility is helpful. Previous experience in a laboratory environment working as a team to assist customers/clients/co-workers is helpful.
Work Schedule Hours for this position will be 9:30 AM - 6 PM Monday - Friday, and approximately one Saturday per month with rotating Holidays.
Background Screening University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Mission Statement The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Application Deadline Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
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