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Customer Care Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Anchorage, Alaska |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
We are looking for a highly motivated, dependable individual to join our team in a fast paced work environment.
A qualified individual should have the following:
Ability and desire to provide great customer service
Attention to detail
Ability to multi-task
Excellent written and verbal communication skills
Experience in medical insurance or medical billing is a plus.
May perform one or more of the following:
Respond to telephone inquiries and complaints using standard scripts and procedures.
Gather information, researches/resolves inquires and logs customer calls.
Communicate appropriate options for resolution in a timely manner.
Provide functional guidance, training and assistance to lower level staff.
Assist in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
.
All other duties as assigned.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
We are looking for a highly motivated, dependable individual to join our team in a fast paced work environment.
A qualified individual should have the following:
Ability and desire to provide great customer service
Attention to detail
Ability to multi-task
Excellent written and verbal communication skills
Experience in medical insurance or medical billing is a plus.
May perform one or more of the following:
Respond to telephone inquiries and complaints using standard scripts and procedures.
Gather information, researches/resolves inquires and logs customer calls.
Communicate appropriate options for resolution in a timely manner.
Provide functional guidance, training and assistance to lower level staff.
Assist in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
.
All other duties as assigned.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
#C1
#C3