Lead Pharmacy Technician - Overland Park, KS or Cypress, CA

Position Description:

Energize
your career with one of Healthcare's fastest growing companies.  

 

You
dream of a great career with a great company – where you can make an impact and
help people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.

 

This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

 

Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.

Welcome to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training program
in the industry and nearly limitless opportunities for advancement. Join us and
start doing your life's best work.

Primary Responsibilities:

• Role may include triaging/resolving operational
  issues/concerns relating to prior authorization requests, providing operational
  instructions to senior prior authorization technicians and addressing
  operational and compliance needs.
• Role may include reviewing and approving prior authorization
  requests or pending prior authorization requests to clinical pharmacists for
  review.
• Role may include contacting members, doctor's offices and
  other internal departments in order to securing the clinical and other
  benefits-related information necessary to complete prior authorization reviews.
• Role may also include resolving customer service-related
  issues and ensuring accurate service-related information is provided.
• Role may include participating in quality improvement and
  process enhancement projects as assigned by management.
• Dedication to build rapport with coworkers, internal
  customers, and other departments by demonstrating a strong customer service
  orientation and a continuous positive image of OptumRx.
• Demonstrate ability to strengthen productive working
  relationships and effectively communicate (verbally and in writing) with team
  members, other internal and external customers, and management team.
• Orient, train, and coach lower level staff.

Requirements:

• High School Diploma or GED
• 
  
  

  Current Kansas Pharmacy Technician State License (for the
  Overland Park, KS, location only) or Current California Pharmacy Technician
  State License (for the Cypress, CA, location only) (or National Certification)
  with no restriction

  
  
  
• Availability to work an 8-hour scheduled shift within:  M-F 7a-9p, Sa-Su 8a-5p
• Availability to work 40-hours per week and overtime as
  required, according to the needs of the business
• 1+ years of Pharmacy-related experience
• 1+ years of Customer Service experience analyzing and solving
  customer service related issues
• Intermediate knowledge with Microsoft Word, Excel, and
  Outlook
  

Assets:

• Associate's or Bachelor's Degree is highly preferred.
• Pharmacy Benefits Management experience is highly preferred.
• 1+ year experience leading/supervising a team or SME
  (Subject Matter Expert)
• Knowledge of commonly used OptumRx's systems such as
  PAS, RxHD, AS400 (RxCLAIM), and IRIS is highly preferred.
• Working knowledge of Specialty Medications is preferred,
  specifically, but is not limited to: therapeutic categories - rheumatoid
  arthritis, multiple sclerosis, hepatitis C, cancer, transplant, IVIG and growth
  hormones.

OptumRx is
an empowering place for people with the flexibility to help create change.
Innovation is part of the job description. And passion for improving the lives
of our customers is a motivating factor in everything we do.

 

If you're ready to talk about groundbreaking
interactions, let's talk about what happens when a firm that touches millions
of lives decides to gather results from millions of prescriptions every month
and analyze their impact. Let's talk about smart, motivated teams. Let's talk
about more effective and affordable healthcare solutions. This is caring. This
is great chemistry. This is the way to make a difference. We're doing all this,
and more, through a greater dedication to our shared values of integrity,
compassion, relationships, innovation and performance.  Join us and start doing your life's best work.

Diversity creates a healthier atmosphere: All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status, disability
status, sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.