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Customer Service Quality Audit Representative - Las Vegas, NV
| Hours | Full-time, Part-time |
|---|---|
| Location | Las Vegas, NV Las Vegas, Nevada |
About this job
Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Positions in this function are responsible for all aspects of quality assurance within the Customer Service job family. Conducts audits and provides feedback to reduce errors and improve processes and performance.
Primary Responsibilities:
Lead quality assurance by conducting audits of calls of Customer Service Representative
Provide coaching/feedback to advocate in call evaluations
Analyze information and utilize to build recommendations to reduce errors and improve process performance
Participate in calibration sessions ensuring calls are scored consistently throughout the teams
Interact with the leadership group to aid in overall staff development
Assist in queue when required
Assist Learning and Delivery with training initiatives
Previous quality experience a plus.
Previous experience in a call center (Healthcare preferred) a plus.
Knowledge of company products and systems.
Requirements
Requirements:
High School Diploma or GED
2+ years call center experience
1+ year customer service experience
1+ year experience working within quality assurance
Intermediate experience with Microsoft Excel
Basic experience with Microsoft Word
Assets:
Knowledge of HIPAA
Knowledge of commercial (HMO/PPO) and Medicare products
Auditing experience or certification
Experience working with Facets and/or Macess
Bilingual English/Spanish
Careers at UnitedHealthcare Employer and Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.