Customer Service Representative - Full-time / Part-time

MUST HAVES
1. Healthcare (wellcare, wellpoint, emblemhealth) formers from these clients would be ideal
2. Must be able to type 38+wpm
3. Must be open to a flexible schedule

Bi-lingual (Korean, Chinese, Russian, Spanish) a Plus

Essential Duties and Responsibilities:

- Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports
- Interaction with facility social service staff to coordinate patient trips via web or fax.
- Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.)
- Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update
LogistiCare' s database for the new provider
- Managed prescheduled patient trips
- Audit provider trip logs against prescheduled trip confirmations received from facilities
- Handle facility complaints regarding prescheduled patient delivery and pick-up
Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.