Technical Support

Our international hardware client in the Tigard area is seeking a Technical Support associate for their Tigard, Oregon location. This position requires one of the following secondary languages: Spanish, French, Portuguese, Italian, Dutch, Mandarin Chinese and German.

Primary responsibilities are:
* Provide Tier 1 professional technical support to customers who have pre-sales and after-sales technical questions.
* Fluency, written and verbal comprehension and understanding of English.
* Responsible for scoring assessments of all contact interactions including phone, email, chat.
* Keep up to date with industry developments, applicable operating systems, common and related software and hardware, and company policy to ensure proper communications to customers.
* Attend new product and application training.
* Involvement in non-assessment activities.
* Special projects, metrics reporting.
* Adhere to technical support policy and procedures for all customer calls or tickets received ensuring achievement of company set goals (KPI)

Requirements:
* High School degree or GED equivalent.
* 2+ years of Technical Support and or Customer Service experience.
* Understanding of networking support.
* Strong written and verbal communication, interpersonal, and customer-service skills.

Preferred Qualifications:
* Familiarity and experience with microcomputer operation, with emphasis on the Macintosh and Windows environment. Linux and/or Unix experience is helpful
* Ability to type 30 wpm
* Strong problem solving abilities
* Ability to perform professionally in a high stress environment
* Ability to be self-motivated and work under minimal supervision
* Strong customer service orientation with a focus on quality
* Secondary Language (Spanish, French, German, Portuguese, Mandarin, Italian, or Dutch)

Rate of pay: Starting at $17.55/hr

Schedules: This is a grave yard shift. Hours are Sunday-Thursday, 11pm- 8am

If interested or know someone who is, please respond with an updated resume and references. We look forwarding to working with you :) Thank you!

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.