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Customer Service Representatives
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 333 SW 5th Street Grants Pass, Oregon |
About this job
The Customer Service Representative's primary objective is providing high quality customer service over the phone, live chat, or via email.
Promptly answers customer contacts over the phone, through live chat and/or via email while providing high quality service
Greets every caller with a friendly tone
Follows all required protocol for the account
Sets accurate expectations with the customer before ending the contact
Quickly completes all required follow up after the contact
Thoroughly and accurately documents the details of each contact (repair orders, trouble tickets, office messages, etc.)
Maintains a high level of professionalism throughout the contact
Consistently and accurately tracks worked time by using the automated time keeping system
Adheres to posted schedule (including scheduled meal/rest breaks)
Attends weekly meetings to discuss current project status, quality and upcoming events
Proactively communicates new ideas and wins to the Supervisor
ABOUT US:
FCR is a cutting-edge company, disrupting the face of the outsourcing industry as we know it.
We operate five call centers throughout Southern Oregon and will soon add a sixth. Our colleagues provide customer service support for some of the most interesting companies in the world. We are an extension of our clients'' business and do work for over 50 nationally- and internationally-known companies in the video game, hospitality, e-commerce, social media, software, video equipment, and technology industries.
FCR is growing over 30% to 40% per year. Opportunities for you abound!
For FCR having fun is an important part of our strategy. Creating a great place to work and creating a positive company culture is what we are about. We believe in treating people well, living our values, and sharing the success with the entire FCR Community. We call our employees 'colleagues' because that is what we are colleagues working toward a common goal.
There is a reason we were voted one of the Top Workplaces in Oregon for 3 years in a row!
We offer profit sharing at all levels of the organization. Last year, we paid out over half a million dollars in profit sharing to our colleagues and are looking for enthusiastic, motivated, hard-working individuals to come join our team as Customer Service Representatives.
About Grants Pass:
Josephine County offers variety beyond compare. Outdoor opportunities abound. From fishing and rafting on the beautiful Rogue River to Wineries located in the beautiful Illinois and Applegate Valleys. Parks throughout the County allow many opportunities for sports and family activities. Or step inside and enjoy our theaters and cinemas.
Throughout the valley there are individual and family opportunities to learn and explore our rich history and scenic grandeur.
Experience and Skills
Strong organizational skills
Knowledge of Windows and Internet navigation
Basic knowledge of word processing and spreadsheet programs
Ability to multi-task
Enjoys providing excellent customer experience
Ability to type at least 35 WPM
Prefer a community environment
Aptitude to learn technical concepts
Capable of adapting in an ever-changing environment
Proficient to work individually and as a team
Excellent attendance habits
Flexibility with scheduling
Education/ Experience Requirements
High School Diploma (or equivalent) required
At least 6 months contact center experience preferred
Promptly answers customer contacts over the phone, through live chat and/or via email while providing high quality service
Greets every caller with a friendly tone
Follows all required protocol for the account
Sets accurate expectations with the customer before ending the contact
Quickly completes all required follow up after the contact
Thoroughly and accurately documents the details of each contact (repair orders, trouble tickets, office messages, etc.)
Maintains a high level of professionalism throughout the contact
Consistently and accurately tracks worked time by using the automated time keeping system
Adheres to posted schedule (including scheduled meal/rest breaks)
Attends weekly meetings to discuss current project status, quality and upcoming events
Proactively communicates new ideas and wins to the Supervisor
ABOUT US:
FCR is a cutting-edge company, disrupting the face of the outsourcing industry as we know it.
We operate five call centers throughout Southern Oregon and will soon add a sixth. Our colleagues provide customer service support for some of the most interesting companies in the world. We are an extension of our clients'' business and do work for over 50 nationally- and internationally-known companies in the video game, hospitality, e-commerce, social media, software, video equipment, and technology industries.
FCR is growing over 30% to 40% per year. Opportunities for you abound!
For FCR having fun is an important part of our strategy. Creating a great place to work and creating a positive company culture is what we are about. We believe in treating people well, living our values, and sharing the success with the entire FCR Community. We call our employees 'colleagues' because that is what we are colleagues working toward a common goal.
There is a reason we were voted one of the Top Workplaces in Oregon for 3 years in a row!
We offer profit sharing at all levels of the organization. Last year, we paid out over half a million dollars in profit sharing to our colleagues and are looking for enthusiastic, motivated, hard-working individuals to come join our team as Customer Service Representatives.
About Grants Pass:
Josephine County offers variety beyond compare. Outdoor opportunities abound. From fishing and rafting on the beautiful Rogue River to Wineries located in the beautiful Illinois and Applegate Valleys. Parks throughout the County allow many opportunities for sports and family activities. Or step inside and enjoy our theaters and cinemas.
Throughout the valley there are individual and family opportunities to learn and explore our rich history and scenic grandeur.
Experience and Skills
Strong organizational skills
Knowledge of Windows and Internet navigation
Basic knowledge of word processing and spreadsheet programs
Ability to multi-task
Enjoys providing excellent customer experience
Ability to type at least 35 WPM
Prefer a community environment
Aptitude to learn technical concepts
Capable of adapting in an ever-changing environment
Proficient to work individually and as a team
Excellent attendance habits
Flexibility with scheduling
Education/ Experience Requirements
High School Diploma (or equivalent) required
At least 6 months contact center experience preferred
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