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Hours Full-time, Part-time
Location Ontario
Chino, California

About this job

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

The Retail Small Business Representative (RSBR) reports to the Regional SB Manager and supports the selling activities of up to 10 Retail stores in driving B2B sales and service. This role will drive field execution by creating an exceptional customer experience while achieving the full potential of the T-Mobile brand. This role will directly manage process improvement to ensure maximum efficiencies, effectiveness and consistency in selected stores for B2B field sales execution. This role will support key initiatives of Retail B2B Sales including a) In-store traffic conversion from employee-liable accounts to small business accounts, b) B2B lead generation and appointment setting to connect with and add small business owner accounts, and c) base account up-sell processes, with the goal to significantly increase the small business revenue that is generated through the retail stores.The RSBR will also be responsible for closely supporting the sale of larger (26+ line/employee) SB accounts. This may include the conducting of sales appointments 'at' the customer business location. Ongoing customer support and account management for SB accounts over 26+ lines/employees will also be the responsibility of this role.
  • Build B2B Sales & Service Culture in Field Sales to Enhance Small Business Results in Retail Stores: Provides coaching on delivering effective B2B customer service with store sales reps and managers. Serves as a point of contact for questions or problems including individual customer issues. Reviews results in weekly meetings and weekly updates regarding market visit recap and R-B2B performance. Participates in any retail channel meetings or conference calls providing competitive updates, sales and metric performance, and recognition.
  • Communication & Training: Supports Retail B2B training cascade messages and the reinforcement of formal Retail B2B training. Coordinates new product or service launch and questions that occur specific to the B2B segment of customers. Ensure new hires are being adequately ramped on all things Retail B2B. Provides communication and follow-up with Retail B2B champions regarding updates on T-Mobile News, Forecast and other sales updates, products, service or operations updates. Participates in weekly meeting with Retail B2B program stores to provide feedback on success and opportunities in the market. Identifies sales & service opportunities and partner with local management to create an action plan to improve. Communicates and oversees cross functional or company-wide initiatives.
  • Sales and Operations: Reviews Sales and Operations reporting metrics for Retail B2B: rep participation rates, Personal Guarantor utilization, GA's per rep (productivity), PSA, B2B Percent to Post, disconnect or fraud rates. Escalation point for assigned Retail B2B program stores on issues and concerns. Standardizes best practices and adherence to the Retail B2B program design throughout the assigned store list. Assists in any and all B2B customer leads that need to be assigned and partnered with to T-Mobile B2B Direct Channel.
  • Also responsible for other Duties/Projects as assigned by business management as needed.


    Minimum Required
  • Demonstrated financial results in sales and multi-store environments and our DIRECT B2B SALES experience
  • Aptitude to build strong advisory relationships with decision makers and influence partner thinking and action
  • Ability to execute on T-Mobile and account strategy and effectively work in cross functional teams
  • Aptitude for strong qualitative and quantitative analysis (P & L, Cash Flow modeling)
  • Coaching and development skills
  • Strong knowledge of common business applications (Web browsers, Microsoft Office (Outlook, Excel, Word, Powerpoint), etc.
  • Strong presentation and critical thinking skills
  • Strong merchandising skills
  • Must have a valid Driver's license and satisfactory driving record and proof of insuranceDesired
  • 2-4 years of significant sales and operational experience in a sales organization with a top company and strong culture
  • Exposure to and/or direct experience in B2B customer sales
  • Significant business analysis skills with in-depth retail experience
  • Strong focus on customer and quality
  • Excellent communication and influencing skills
  • Demonstrates strong knowledge of retail merchandising and brand presentation