Catering Coordinator - Full-time / Part-time

The Catering Coordinator will work within operations of a single restaurant, preparing food selections, executing catering orders and providing great experiences to all catering clients on a daily basis.

POSITION REQUIREMENTS

• At least 1 year of restaurant operations experience, preferably in catering
• Some sales experience is a plus
• Exhibit a high level of professionalism, with excellent communication, oral and written skill
• Exceptional and organization skills and attention to detail
• Must be driven, self-motivated, and dedicated to increasing profit
• Must be able to stand for long periods of time, bending and lifting are required
• Demonstrate enthusiasm and commitment to guest satisfaction
• Provide a valid Driver's License and favorable driving record
• Provide proof of automobile insurance
• Knowledge of the delivery area is required
• Ability to read a map and locate addresses
• Reliable cell phone is required
• Must be 18 years of age

As part of our team, Catering Coordinators enjoy:

• Competitive Pay
• 5-day work week (full time)
• Opportunity for advancement
• Paid vacation within the first year (full time required)
• Health benefits (full time required)
• Matched 401(k)
• Free shift meals
• Off duty meal discounts
• No fryer's
• No alcohol service

Key duties/responsibilities of Catering coordinator include but, are not limited to the following:

• Delivery of catering orders in your vehicle or company vehicle when available.(company delivery vehicle only available is limited markets) 
• Confirm and prioritize catering orders to ensure that all items are prepared accurately and on a timely basis
• Work with Sales Manager  and Catering Director to build awareness and new catering
• Understand all catering menu items offered and accurately answer questions about menu items in regard to preparation method, ingredients, portion size, and side items
• Work in conjunction with Manager on Duty to organize and execute delivery schedule for daily catering orders
• Conduct confirmation calls with catering customers the day of delivery
• Conduct follow up phone calls weekly to ensure guest satisfaction
• Assist in generating in-store catering sales through suggestive selling, table touches, register interaction,  distributing catering marketing materials, calling on local businesses  via phone, e-mail, mailings, canvassing and networking
• Prepare sandwiches, salads, drink and side dishes in a safe, secure, legal, and healthy work environment by establishing, following, and enforcing sanitation and quality of food preparation and service standards and procedures; conforming to regulations.
• Creates and utilizes on ongoing prospect list, in order to ensure incremental growth
• Identify current and future customer service requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Accomplish catering services sales goals by accepting ownership.
• Maintains daily, well- documented sales information, resulting in superior account service and increased revenues.
• Promptly follows up on all customer calls and requests in an efficient and expedient manner
• Works closely with other members of the operation and marketing team to create new approaches to increasing Sales.
• Provide above average customer service and product to local businesses, schools and community organizations.

PHYSICAL DEMANDS:

• Required frequently: standing, walking, kneeling, squatting, bending, reaching, ability to lift up to 50 lbs.

COMMUNICATION:

• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
• Communicates needs promptly and efficiently.
• Participates actively in department team and all-staff meetings.
• Stays informed by reading all communications from the General Manager, managers, HR, and in log books

PERSONAL EFFECTIVENESS:

• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into daily job.
• Provides a positive model for co-workers.
• Maintain professional appearance at all times.
• Serve as a role model and lead by example.

SAFETY:

• Maintains safe work environment according to all department procedures, federal and state regulations.
• Obtains and maintains company sponsored food safety certification
• Wears protective clothing as required for position.