Health Advocate - Call Center - Greensboro, NC

 

Energize your career with one of Healthcare's fastest growing companies.  

 

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

The Health Advocate provides telephonic coaching to health plan members in a call center environment. Health advocates develop relationships with health plan members to facilitate needed medical services. They will collaboratively work with nurses and social workers to meet the needs of the members. During the call, Health Advocates look to establish a personal plan focusing on educating members on the benefits of completing required health screenings. Health Advocates are supported by online curriculum, call frameworks, and skill enhancement tools.

 

• High School Diploma/GED.
• 2+ years of Customer Service Experience.
• Previous experience utilizing Microsoft Office in a Professional setting.
• Experience in direct health education and/or health coaching with individuals for disease prevention, health promotion and/or behavior change or related role (i.e. medical technicians, LVN, LPN, Health nutrition specialist, health educators, fitness coaches, etc.).

• Associate's or Bachelor's Degree.
• Call Center experience.
• Experience working with Medicare and/or Medicaid.
• Experience with ICUE and EVI systems.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.