Client Service Specialist - Baton Rouge, LA - Full-time / Part-time

UnitedHealth
Group is working to create the Healthcare system of
tomorrow and you can help. Already Fortune 17, we are totally focused on
innovation and change.  We work a little
harder. We aim a little higher. We expect more from ourselves and each other.
And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more people
in more ways than ever. Now we're looking to reinforce our team with people who
are decisive, brilliant and built for speed. 
Join with us and start doing your life's best work.SM

• Engages
  problem solving to ensure the match between customers core needs and
  UMR, identifies negative service trends and escalates/communicates as
  appropriate.
• Provides support to implementation and renewal processes as necessary.
• Assist
  assigned SAEs in the updating of internal databases, report requests,
  maintaining file records, reviewing and tracking customer documents,
  accepting and responding to calls when Strategic Account Executives are
  unavailable, and other issues as necessary.
• Serves
  as information resource to customers, sales support, marketing, account
  management leadership and management regarding sales activity and
  ongoing operations.
• Responds
  effectively to customer and broker needs or requests by providing
  information, service, or by referring customers to appropriate staff.
• Assists in training and mentoring new Client Services Specialists as needed.
• Participates in benefit fairs or enrollment meetings as needed
• Participates in or represents account management in special projects.
• Ability to develop and maintain positive working relationships both internally and externally.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required.

• Bachelor's degree or HS diploma/GED with 4+ years of sales or service experience
• 3+ years of sales and/or service experience
• Experience demonstrating a high degree
  of customer focus and attention to service
• Experience multi-tasking priorities in a fast paced environment
• Microsoft Office Suites - creating and editing in Word, Excel and
  PowerPoint
• Ability and willingness to work irregular and unusual
  hours
• Must have willingness to travel, to fly; must maintain an excellent
  driving record.

Competencies, Knowledge, Skills and Abilities:

• Interacts with customer, broker, and internal UMR contacts with minimal assistance.

• Develops and maintains product knowledge, procedures, and administration.

• Demonstrates ability to be proactive, self-motivated, detail-oriented, creative and work with minimum supervision.

• Demonstrates effective time management skills and the ability to manage multiple priorities.

• Demonstrates effective interpersonal and communication skills.

• Demonstrates
  ability to analyze and think through issues thoroughly, identify
  alternative responses, and bring about an effective solution.

• Demonstrates a high degree of customer focus and attention to service.

• Projects
  a positive, team oriented attitude towards customers, vendors, brokers,
  consultants and associates, both internally and externally.

• Ability to operate a PC, and a strong working ability to use Microsoft Word, Excel, and Power Point.