You might also like
in Baton Rouge, LA
Client Service Specialist - Baton Rouge, LA - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Baton Rouge, LA Baton Rouge, Louisiana |
About this job
UnitedHealth
Group is working to create the Healthcare system of
tomorrow and you can help. Already Fortune 17, we are totally focused on
innovation and change. We work a little
harder. We aim a little higher. We expect more from ourselves and each other.
And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more people
in more ways than ever. Now we're looking to reinforce our team with people who
are decisive, brilliant and built for speed.
Join with us and start doing your life's best work.SM
Primarily
responsible for day to day account management and retention of the
assigned SAE customers. Assists account management leadership in
ensuring customer satisfaction, retention, contract renewal, revenue
maintenance, ongoing evaluation and design of a customer's benefit
plans, and strategy development, through the relationships established
with customer organization.
The following duties cover what are generally believed to be principal
and essential functions of the job. Specific circumstances may allow or
require some people assigned to the job to perform a somewhat different
combination of duties
Primary Responsibilities:
- Engages
problem solving to ensure the match between customers core needs and
UMR, identifies negative service trends and escalates/communicates as
appropriate. - Provides support to implementation and renewal processes as necessary.
- Assist
assigned SAEs in the updating of internal databases, report requests,
maintaining file records, reviewing and tracking customer documents,
accepting and responding to calls when Strategic Account Executives are
unavailable, and other issues as necessary. - Serves
as information resource to customers, sales support, marketing, account
management leadership and management regarding sales activity and
ongoing operations. - Responds
effectively to customer and broker needs or requests by providing
information, service, or by referring customers to appropriate staff. - Assists in training and mentoring new Client Services Specialists as needed.
- Participates in benefit fairs or enrollment meetings as needed
- Participates in or represents account management in special projects.
- Ability to develop and maintain positive working relationships both internally and externally.
- Contributes to team effort by accomplishing related results as needed.
- Performs other duties as required.
Requirements
- Bachelor's degree or HS diploma/GED with 4+ years of sales or service experience
- 3+ years of sales and/or service experience
- Experience demonstrating a high degree
of customer focus and attention to service - Experience multi-tasking priorities in a fast paced environment
- Microsoft Office Suites - creating and editing in Word, Excel and
PowerPoint - Ability and willingness to work irregular and unusual
hours - Must have willingness to travel, to fly; must maintain an excellent
driving record.
Competencies, Knowledge, Skills and Abilities:
Interacts with customer, broker, and internal UMR contacts with minimal assistance.
Develops and maintains product knowledge, procedures, and administration.
Demonstrates ability to be proactive, self-motivated, detail-oriented, creative and work with minimum supervision.
Demonstrates effective time management skills and the ability to manage multiple priorities.
Demonstrates effective interpersonal and communication skills.
Demonstrates
ability to analyze and think through issues thoroughly, identify
alternative responses, and bring about an effective solution.Demonstrates a high degree of customer focus and attention to service.
Projects
a positive, team oriented attitude towards customers, vendors, brokers,
consultants and associates, both internally and externally.Ability to operate a PC, and a strong working ability to use Microsoft Word, Excel, and Power Point.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.