Front Desk Agent

Be prepared to love your job! Working at the Front Desk of The Crowne Plaza and Lofts Hotel affords the right individual an opportunity to interact and engage with our guests on a personal, yet professional level. If you consider yourself a people person with an outgoing and welcoming personality, this may be the job for you.

The ideal candidate for this position will have flexible availability (to include days, evenings, weekends, holidays). Excellent customer service skills are mandatory and applicants must be confident engaging customers both in person and via the telephone. Previous hotel experience is definitely a plus. Potential Front Desk Agents must have some computer knowledge as this position works in Windows based software. Previous cash handling experience is preferred. Last but not least, excellent problem solving skills are essential in order to succeed. We look forward to the opportunity to review your application.

PRIMARY RESPONSIBILITIES:

•  Efficient and timely execution of the shift checklists.
•  Serves as a primary point of contact for guests to provide services such as check in, check out, assistance making reservations, room issues or requests, or any other task requested by the guest.
•  Follows proper billing and cash handling procedures.
•  Displays high level competency in the property management systems.
•  Interacts with guests in a manner that is professional, ethical, and customer service driven.
•  Follows the proper work environment procedures.
•  Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction.
•  Provides excellent concierge services to guests by having a high level of knowledge of dining and recreational opportunities in the surrounding areas.
•  Answer all phones in a professional and courteous manner.
•  Attends quarterly meetings as set by the Operations Manager.
•  Other duties as assigned.
• Position requires standing for the entire shift.

Our attractive compensation package includes a $9.25 hourly wage, medical, dental, vision, Life, 401k with match, vacation, PTO, STD/LTD, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

Columbus Hospitality Management is a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE.

• Organizational Skills.
• Communication Skills.
• Must be familiar with the city and the attractions that it offers.
• Initiative and creative problem solving skills.

• Customer Service Experience Required.