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Customer Service Representative (Level III) - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Tempe, AZ Tempe, Arizona |
About this job
The Relationship Service Manager (RSM) is part of the U.S. Trust Banking Services Team (USTBST). The USTBST is dedicated to assisting US Trust clients and US Trust client teams with all of their banking and credit needs. The USTBST provides dedicated, specialized support through highly experienced associates who provide prompt attention and highly personalized service.
The RSM is a banking expert who services, investigates, and researches deposit, credit and online inquiries from end to end. RSMs assist with incoming telephone, email, and fax inquires, utilizing the US Trust Central Servicing Portal (CSP), as the primary tool to track and fulfill requests. The RSM acts as a liaison, navigating through multiple levels of the Bank of America organization, to resolve issues and concerns in a timely manner. RSM interface with USTclient teams to keep the field informed of all issues, and of new business opportunities or referrals. RSM are accountable for UST client and client team satisfaction. RSM maintain full responsibility for providing quality service while meeting Service Level Agreements at all times.
Qualifications: Strong background in banking and call center experience required. Had success with financial/service industry, Verizon background. Would stay away from those that just worked for credit card co. usually better if they know multiple products. Will be working with checking, savings, online banking, excel, quicken, debit. Calls generally should be warm hand off calls. US trust is a private bank of Bank of America for top tier clients. Needs strong communication. Will be working with high net worth clients, political offices, CEOs, etc. General inquiry calls. Trust experience a plus.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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