Restaurant Shift Leader - Full-time

We have a full-time opening for a Restaurant Shift Leader.

Must be able to work various shifts per week and be available weekdays and weekends.

• Must have 1 or more years experience.
• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.
• Must have reliable transportation.
• Background check required.

Wage: Competitive!!!

Purpose of Position:

Contribute to the success of restaurant operations by meeting or exceeding standards, policies, and procedures in People, Product, Property, and Profit. Operations includes, but is not limited to, delivering uncompromising guest service, ensuring product and food quality excellence, maintaining profit and financial controls, maintaining safety and cleanliness standards, and supporting partner training.



Position Responsibilities:

* Ensure proper set up of restaurant including barista, oven line, dining room, catering and prep areas. Perform opening, mid, and closing procedures as required and in accordance with Daily Management Functions section of Standard Operating Procedures Manual.

* Ensure all Cosi food and beverage products are prepared in accordance with the Operations Tools section of Standard Operating Procedures Manual.

* Assist with achieving operational excellence goals as evaluated by then current Operations Evaluation Tool including, but not limited to, production, inventory, cleanliness, staffing, partner development, cash handling, safety & security, guest service, catering, gift card / loyalty programs, and sales building.

* Assist with achieving daily Profit & Loss budget by ensuring control methods are followed, including but not limited to, inventory management, cash controls, hourly labor management, comp & promo management, gift card & point-of-sale management. Ensure all control methods are executed in accordance with Cash Handling, Discounting, Labor Management, Finance & Accounting, IT, Marketing and Facilities sections of Standard Operating Procedure Manual.

* Actively motivate and lead partners.

* Assist in achieving guest satisfaction goals as evaluated by then current Guest Satisfaction Evaluation tool and react to guest issues in a timely and professional manner in accordance with Guest Services and Marketing sections of Standard Operating Procedures Manual.

* Support the development of new and existing partners by facilitating training and correcting any deficiencies through coaching and instructing.

* Organize work by assigning specific job tasks, delegating duties and ensuring partners are performing in a consistent manner and adhering to applicable standards in accordance with Standard Operating Procedures Manual.

* Follow inventory control procedures and guidelines in the Daily Management Functions section of Standard Operating Procedures Manual.

* Follow cash handling procedures and cash register polices in accordance to Cash Handling Policy.

* Assist with managing labor costs in accordance with Daily Management Functions section of Standard Operating Procedure Manual.

* Maintain a safe environment for partners, managers, guests, and vendors in accordance with Anti-Harassment Policy, Safety & Health Policy, Code of Conduct & Ethics Policy, Equal Opportunity Policy, Emergency Guide, and Security and Cleaning sections of Standard Operating Procedures, and applicable laws.

* Perform other job related duties as assigned.

* Work all shifts including day, night, weekend and holiday hours.

* Manage confidential information and maintain its integrity.



Qualifications and Experience:

* High School Diploma or equivalent.

* Minimum 1 - 3 years progressive experience in a restaurant environment.

* Hands-on management style that emphasizes direct involvement in shift operations.

* Basic knowledge of financial management disciplines including understanding Profit & Loss statements, Cost of Goods Sold, Labor costs, Repair & Maintenance, and Paper & Packaging cost controls.

* Effective multi-tasking skills and ability to achieve results according to deadlines.

* Ability to function independently in a fast-paced environment.

* Ability to effectively communicate verbally and in writing in English language as required for interaction with guests and coworkers, to perform job responsibilities and follow Standard Operating Procedures, and to give and take direction.

* Organized with strong attention to detail.

* Effective interpersonal, influencing, coaching and conflict-resolution skills.

* Basic computer skills that include knowledge of MS Office applications and the Aloha POS system (or similar system).



Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



- Physical Demands: While performing the duties of this job, the employee is required to stand up for 90% of shift; walk; sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must regularly lift items and at times may be required to move or lift up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



- Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise and heat level may include that of a typical restaurant environment.



Cosi is an Affirmative Action/Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, national origin, ancestry, ethnicity, age, disability, sexual orientation, gender, gender identity, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status or other characteristics protected by applicable law.