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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Jeffersonville, IN Jeffersonville, Indiana |
About this job
Customer Service Representative (Member Services)
Energize your career with one of Healthcare's fastest growing companies. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. Consistently seeking opportunities to make a difference.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
We are currently searching for non- licensed health agents to assist in the operations of its call center. Connextions is owned by OptumHealth, a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.
Position Duties/Responsibilities:
• Customer Service for one of the nation’s largest health care providers. This position will provide excellent customer service to this provider's senior members.
• The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
• Associates will receive calls from providers and brokers verifying coverage and status of payments.
• This position promotes advocacy for the member and focuses strongly on customer satisfaction.
• Computer skills and data input skills are critical to be successful in this position.
Minimum Requirements
Position Duties/Responsibilities:
• Customer Service for one of the nation’s largest health care providers. This position will provide excellent customer service to this provider's senior members.
• The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
• Associates will receive calls from providers and brokers verifying coverage and status of payments.
• This position promotes advocacy for the member and focuses strongly on customer satisfaction.
• Computer skills and data input skills are critical to be successful in this position.
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO
Energize your career with one of Healthcare's fastest growing companies. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. Consistently seeking opportunities to make a difference.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
We are currently searching for non- licensed health agents to assist in the operations of its call center. Connextions is owned by OptumHealth, a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.
Position Duties/Responsibilities:
• Customer Service for one of the nation’s largest health care providers. This position will provide excellent customer service to this provider's senior members.
• The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
• Associates will receive calls from providers and brokers verifying coverage and status of payments.
• This position promotes advocacy for the member and focuses strongly on customer satisfaction.
• Computer skills and data input skills are critical to be successful in this position.
Minimum Requirements
Position Duties/Responsibilities:
• Customer Service for one of the nation’s largest health care providers. This position will provide excellent customer service to this provider's senior members.
• The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
• Associates will receive calls from providers and brokers verifying coverage and status of payments.
• This position promotes advocacy for the member and focuses strongly on customer satisfaction.
• Computer skills and data input skills are critical to be successful in this position.
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO