General Manager

In our Which Wich locations, the store manager is responsible for the daily operations of their store. Customer service is a must. They must ensure compliance with Which Wich standards relating to guest services, sanitation, safety, employee training and store merchandising.

Principal Duties and Responsibilities:

• Complete daily cash management functions (cash reports, deposits, counting drawers, etc.)
• Responsible for monitoring crew member performance, customer service and morale.
• Responsible for handling progressive discipline guidelines and terminations
• Monthly manager meetings for each new window and following through with shift leader and crew member training; execution of new products and marketing programs within store.
• Attendance at webinars scheduled by corporate.
• Complete weekly food and paper inventory.
• Weekly placement of DCP and other vendor orders weekly.
• Complete temperature & coffee calibration logs, and provide product order and throwaway sheets daily via the Red Book.
• Complete weekly schedule for store personnel ensuring proper staff levels at all times for optimum scheduled times.
• Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds via travel paths throughout your shift and taking action.
• Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.

Additional Duties and Responsibilities

• Responsible for professional growth & development of shift leaders and crew members.
• Responsible for assessing all crew member performance.
• Responsible for coordinating store crew meetings to share best practices and drive store growth and performance.
• Responsible for achieving satisfactory and passing scores on all corporate store visits, RORs, Retail Food Safety & Sanitation Inspections and regulatory visits.
• Responsible for creating store action plans to drive store performance around areas of opportunity

Additional Info

Job Specifications:

Knowledge, skills and abilities normally required for competent performance in the job.

• 2+ years in a food service/retail environment
• 2+ years in a management position
• 2 or 4 year degree or equivalent work experience
• Ability to work well with others
• Strong interpersonal and leadership skills
• Strong conflict resolution skills
• General computer knowledge is the use of Microsoft Office, JDA BOS and NCR/Radiant.

Training/ Certification Requirements

• Basic Management
• Store Management
• ServSafe Certification is a plus!