Customer Service Rep - Automotive - Full-time / Part-time

Major company in the Saginaw area is looking for an experienced customer service representative with automotive experience. Qualified candidates will have the following qualifications: Customer Service Representative is responsible for processing customer orders and places and authorizes supplier purchase orders within assigned limits. Expedites orders, track deliveries, resolves shipping errors and maintains accurate records following established Company guidelines. Interacts with all Supply Chain disciplines including vendor order placement, customer cost savings initiatives, problem resolution and delivery performance for a unlimited range of products and services. * Evaluate supplier quotes and services to determine most desirable suppliers and prepares order to ensure all required data elements are provided and correct. * May perform a minimal level of Supplier Sourcing. * May negotiate materials, equipment and supplies from suppliers. * Enter supplier purchase orders. Determine if material is to be "Direct Shipped" or processed via the Distribution Center. Ensure that all electronic data interchange, Email, and faxed orders reach the supplier. * Follow up with suppliers concerning order status and delivery. Resolve Supplier Purchase order questions and issues. * Resolve Supplier Accounts Payable invoice questions and issues. * Secure and review Supplier authorization (Return Material Authorizations) and coordinate return of materials and goods. * Assist the Customer Service Supervisor with evaluating supplier performance related to on-time delivery, fill rates and errors, transfer cost improvements, branch support, and other measures. * Customer account responsibility for order processing activities and problem resolution. * Process Customer orders following established Customer Contract guidelines. * Review daily Customer "Unedited" (unprocessed) order lists. Follow up open requests for quotes, and resolve all issues in order to process order. * Generate Customer open order (backorder) listings. Update / Expedite status with information secured from Supplier. * Review all unit of measure problems. * Maintain accurate purchasing, pricing, and cost data on applicable company systems. * Develop cost savings projects * Maintain a high level of customer service to support the customers' needs and wants * Expedite orders as needed to ensure no stock outs * Deliver purchasing price over price savings * Ability to work with UAW team members to develop project savings Must be able to pass a drug screen and criminal background check