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Senior Data Analyst - Horsham, PA
| Hours | Full-time, Part-time |
|---|---|
| Location | Horsham, PA Horsham, Pennsylvania |
About this job
Big
changes are happening in America as more than 10,000 people become eligible for
Medicare each and every day. These seniors are turning to Optum and the team at
Catalyst360 for exceptional solutions to their health care needs. At
Catalyst360, we stand front and center in the rapidly changing health care
industry as we drive health care solutions to fit people's lives.
Where
your career can take you is literally unlimited. Because when you're on the
team at Optum, you're on your way across the entire UnitedHealth Group family
of businesses. Now you're talking Fortune 14 resources and opportunities as
well as a culture and mission that will make you proud.
Our
customer contact centers in Horsham and Allentown, PA and Reno, NV are home to
some of the most savvy, compassionate, and inspired sales and service
professionals in the business. The more you know about our opportunities, the
more you'll agree that this is the perfect place to do your life's best work.
If
you want to achieve more in your mission of healthcare, you have to be really
smart about the business of healthcare. Challenge yourself, your peers, and our
industry by shaping what healthcare looks like and doing your life's best work.SM
problems using quantitative approaches to generate and effectively
communicate insights from data. Works independently to access
information from appropriate tools and databases to perform analysis
tasks and takes initiative to identify and perform additional pertinent
research and analyses in support of department and management
objectives.
Primary Responsibilities:
- Uses
organizational research tools to monitor the external environment, both
proactively and upon request, and identifying relevant dynamics with potential
to impact contact center operations. - Interfaces
with customers in consulting/expert capacity to translate business needs into
reporting and analysis deliverables. - Develops
sophisticated data analyses, inclusive of data preparation, data processing, quantitative
data analysis, and advanced visualization techniques. - Employs
leading edge technology to mine customer interactions, e.g. recorded
conversations and social media activity, and incorporates findings into
analysis deliverables. - Drives
organizational data integrity by employing data governance frameworks and
consulting on defining data elements and data governance processes. - Supports
management in the production of strategic communications and documents (e.g.
monthly and quarterly client reports, client presentations) through the
effective use of visuals and clear, cohesive messaging. - You must be an effective
self-starter with a can-do attitude who takes ownership and accountability
for project deliverables with a demonstrated ability to multi-task. - You must
be able to effectively communicate, both orally and in writing, throughout
various levels of the organization and have proven analytical and critical
thinking skills.
Requirements
- 5+
years of Data Analysis experience, i.e. qualitative, predictive, and
prescriptive statistics, in a Business environment or equivalent. - 3+ years
of experience using SAS, SQL, or similar data manipulation experience. - Bachelor's degree (or higher) in Economics, Statistics, Mathematics or a related field.
- Analytical and critical thinking skills.
- Healthcare,
Insurance, or Market Research industry experience. - Strong
leadership skills with ability to supervise and/or mentor staff.
Catalyst360° is a multiple channel contact center focused on providing best in class customer relationship management through exceptional sales & service for our clients and partners. Our goal in every customer interaction is to provide the right answers at the right time, building customer confidence & satisfaction. Make your move to our expanding company and seize this opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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