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in Hampton, VA

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Hours Full-time, Part-time
Location Hampton, Virginia

About this job

Plays a vital role in the retention of Sprint's consumer customers. Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain our customers service and relationship with Sprint. Working knowledge and understanding of the full suite of Sprint products, services and promotions is vital to this role.

The starting hourly rate of pay for this position is: $12.62/hour PLUS an opportunity to earn $500-$2900 in monthly commissions

Our current hours of operation are as follows:

Monday through Friday from 7am to 11pm EST

Saturdays from 8am to 10pm EST

Sundays from 9am to 10pm EST

Experience navigating multiple computer screens and programs while interacting with customers.

Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).

Basic Qualifications

High School diploma or equivalent One year related work experience in a call center or customer service environment interacting with customers One year experience operating a computer in a Windows based environment

In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!

Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates regardless of previous criminal history. EOE Minorities/Females/Protected Veterans/Disabled. Job Category Customer Service

Sales

Call Centers

Work City Hampton Work State Virginia Location VAHAMV - Hampton, VA Call Ctr Address 400 Butler Farm Rd Country United States