Client-CAREGiver Coordinator/Scheduler - Full-time

Senior Services of Lebanon County, Inc. d.b.a. Home Instead Senior Care is looking for a Client and CAREGiver Coordinator - Service Scheduler to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion. This position requires on call after normal working hours including weekends as part of a rotation.

 

 

Senior Services of Lebanon County Inc. d.b.a Home Instead Senior Care
  Objective:

The Client and CAREGiver Coordinator-Scheduler is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Client and CAREGiver Coordinator's responsibilities include scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
 
Primary Responsibilities:                                                                      
 

• Reflect the values of Senior Services of Lebanon County, Inc. d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Coordinate CAREGiver schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships.
• Understand and utilize the consultative sales process effectively when working with clients and CAREGivers.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service.
• Coordinate and maintain monthly client schedules in the software system.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers and clients.
• Use the most effective communication method to inform CAREGivers of upcoming schedule.
• Using the ClearCare software complete billing twice monthly and complete payroll twice monthly. 
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:  

• Assist in maintaining a complete Client Service Schedule.
• Participate in CAREGiver meetings.
• Perform any and all other functions and responsibilities deemed necessary.
• Participate in J.D. Power and Associates Satisfaction Survey.

Education/Experience Requirements:

High school graduation or the equivalent. Advanced education (Bachelor or Associate degree, a business certification) is a plus.

• One year of related business experience or an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license and a reliable vehicle.

Knowledge, Skills and Abilities: 

• Must have an understanding of and uphold the policies and procedures established by Senior Services of Lebanon County, Inc. d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work.
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers.
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone.
• Must have the ability to present a professional appearance and demeanor.
• Must have the ability to operate office equipment.
• Must be patient and congenial on the telephone.
• Must have computer skills and be proficient in Word, PowerPoint and Excel.
• Must have the availability to work evenings and weekends as required.
• Must have the ability to perform duties in a professional office setting.
• Must demonstrate knowledge of the senior care industry.
• Must have the desire to do whatever is necessary to service our Senior Clients.

 ________________________________________________________________________
 
This employer is Senior Services of Lebanon County, Inc. d.b.a. an independently owned and operated Home Instead Senior Care franchise. Your employer is not Home Instead, Inc.