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in College Point, NY
Commercial Dispatcher Job - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | College Point, NY College Point, New York |
About this job
Posting Job Title:Commercial Dispatcher
Requisition #: 164851BR
Posting Location: College Point, NY, US
Alternative Locations: United States - New York - Brooklyn;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Commercial Dispatcher for our Business Class Technical Operations Department.
Position can be based at our Paidge Ave Brooklyn, NY location or College Point, NY.
Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Key Responsibilities:
Will be expected to dispatch work to field personnel while interfacing with subscribers, business office, and subcontracted field personnel in a manner consistent with TWC policies, procedures, quality standards, customer needs and applicable local, state and federal regulations.
Provides prompt, courteous, efficient, and accurate service to customers.
Maintain contact with all field personnel at least hourly or after every job via radio to monitor and update status of jobs through computer.
Identify, confirm and advise appropriate personnel of outages within a specified time period.
Record outage announcement within specified time period.
Able to handle heavy radio and telephone traffic simultaneously from customers and field personnel.
Pre-call and route all trouble calls and installs the night before.
Ensure that trouble calls and installs go out the same day as promised to the customer.
Confirm all " no access " calls. Maintain and update outage log.
Other duties as assigned.
Qualifications/Skill Set:
Must have a High School Diploma or GED.
Must have excellent oral and written communication skills.
Excellent data entry skills required.
Possess good English reading, writing and arithmetic skills to complete required paperwork.
Able to prioritize while working in a fast paced environment.
Must be a team player and work well with all levels of management.
Legal/Financial Responsibilities::
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
FCC Unit_TWC: 8341
Controlling Establishment ID: 00443 - College Point 14th Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 164851BR
Posting Location: College Point, NY, US
Alternative Locations: United States - New York - Brooklyn;;
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Commercial Dispatcher for our Business Class Technical Operations Department.
Position can be based at our Paidge Ave Brooklyn, NY location or College Point, NY.
Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Key Responsibilities:
Will be expected to dispatch work to field personnel while interfacing with subscribers, business office, and subcontracted field personnel in a manner consistent with TWC policies, procedures, quality standards, customer needs and applicable local, state and federal regulations.
Provides prompt, courteous, efficient, and accurate service to customers.
Maintain contact with all field personnel at least hourly or after every job via radio to monitor and update status of jobs through computer.
Identify, confirm and advise appropriate personnel of outages within a specified time period.
Record outage announcement within specified time period.
Able to handle heavy radio and telephone traffic simultaneously from customers and field personnel.
Pre-call and route all trouble calls and installs the night before.
Ensure that trouble calls and installs go out the same day as promised to the customer.
Confirm all " no access " calls. Maintain and update outage log.
Other duties as assigned.
Qualifications/Skill Set:
Must have a High School Diploma or GED.
Must have excellent oral and written communication skills.
Excellent data entry skills required.
Possess good English reading, writing and arithmetic skills to complete required paperwork.
Able to prioritize while working in a fast paced environment.
Must be a team player and work well with all levels of management.
Legal/Financial Responsibilities::
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
FCC Unit_TWC: 8341
Controlling Establishment ID: 00443 - College Point 14th Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCTDP070