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CROWN BOLT CUSTOMER SERVICE ASSOCIATE - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Laguna Beach, CA Laguna Beach, California |
About this job
POSITION PURPOSE -
The (CSS) Customer Service Associate's role is to answer calls across multiple locations, coming from customers, installers, vendors and Home Depot Store Associates.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Quickly responds to the needs of the customers, stores, contractors or installers calling the Customer Contact Center.
Knows who to refer customers, stores contractors or installers to when he/she cannot immediately answer their questions.
NATURE AND SCOPE -
Reports directly to the Customer Service Supervisor
ENVIRONMENTAL JOB REQUIREMENTS -
Located in a comfortable indoor area.
Any unpleasant conditions would be infrequent and not objectionable.MINIMUM QUALIFICATIONS -
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass the Background Check.
Must pass pre-employment tests if applicable.
EDUCATION REQUIRED -
Minimal or no educational requirement for this job.
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
PREFERRED QUALIFICATIONS -
Experience as Special Services Associate is preferred
1 year Customer service, call center and/or retail sales experience preferred
Associate's degree preferred
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Customer Driven : Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
The (CSS) Customer Service Associate's role is to answer calls across multiple locations, coming from customers, installers, vendors and Home Depot Store Associates.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Quickly responds to the needs of the customers, stores, contractors or installers calling the Customer Contact Center.
Knows who to refer customers, stores contractors or installers to when he/she cannot immediately answer their questions.
NATURE AND SCOPE -
Reports directly to the Customer Service Supervisor
ENVIRONMENTAL JOB REQUIREMENTS -
Located in a comfortable indoor area.
Any unpleasant conditions would be infrequent and not objectionable.MINIMUM QUALIFICATIONS -
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass the Background Check.
Must pass pre-employment tests if applicable.
EDUCATION REQUIRED -
Minimal or no educational requirement for this job.
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
PREFERRED QUALIFICATIONS -
Experience as Special Services Associate is preferred
1 year Customer service, call center and/or retail sales experience preferred
Associate's degree preferred
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Customer Driven : Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
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