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PC Support Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Sioux City, IA Sioux City, Iowa |
About this job
We have a full-time/part-time opening for a PC Support Specialist.
Must be able to work various shifts per week.
Requirements
- Installs new or upgrades PC, printer, and accessory equipment for individual users
- Maintains an accurate inventory of all PCs and PC-related equipment
- Responds to assigned Help Desk tickets within established guidelines
- Maintains favorable customer relations by handling requests in a tactful, timely and professional matter
- Empowers end users by training and educating
- Participates in after hours on-call rotation for the Production Support group
- Interacts with network services and/or applications development teams
- Maintains currency and high level of technical skill in field of expertise
- Escalates more complex problems using Departmental resources and Product Support
PC Support Specialist
- 2 year degree in Computer Science or equivalent experience is required
- Up to 5 years hands-on support experience or equivalent
- Working knowledge of PC hardware, network printers, and phone systems
- Working knowledge of Microsoft desktop operating systems and Microsoft office products
- Strong troubleshooting and problem-solving skills
- Strong customer service skills
- Must be able to communicate with individuals within all levels of the organization
- Must be dependable and motivated