Sr. Director, Consumer Technology and Patient Experience - Full-time / Part-time

Are you passionate about using

technology and design to improve the healthcare experience, delight patients

and produce bottom line results?

As a new program within the Village,

Patient Experience is an innovative and strategically important initiative. The

Patient Experience Sr. Director will help develop and lead the implementation

of high priority projects within the Kidney Care business at DaVita HealthCare

Partners. Specifically, they will be the business lead responsible for creating

and implementing a digital and consumer technology strategy that helps people

with kidney disease maintain their quality of life from the time of diagnosis

through kidney transplant.

The

Senior Director will function in a highly visible leadership role at the

forefront of the trend toward patient centered care. The Senior Director

position requires a passion for technology, marketing, and design and is

well-suited to a driven, intellectually rigorous and creative individual who is

looking to put great ideas into action.

He/she will set strategic direction and lead the implementation of a

platform to support a market-leading patient experience

Essential

duties and responsibilities:

Develop and

execute vision for CKD digital products & suite of applications to

differentiate Davita and capture new consumer click-share. Develop

and manage delivery of digital product roadmaps to ensure consistent and

predictable delivery of high quality product. Establish

digital product management strategy, methodology, and organization to

deliver consumer-valued software products. Establish

and execute human-centered design strategy, methodology, and organization

to deliver leading digital consumer experiences. Establish

consumer research strategy, methodology, and organization to ensure

product & design decisions are made on an objective foundation. Champion

digital product strategy and design principles within the organization Develop

human interface design guidelines (design & style guides) Build

out DaVita’s portfolio of digital assets working with technology teams Serve as

the business partner to IT to create a platform that supports strategy Partner

across functions to ensure alignment on goals/buy-in for strategy Develop

a nuanced understanding of patient needs related to digital consumer

technology Work

with marketing to develop a library of amazing content for consumers,

doctors and DaVita teammates Serve as

the external face of DaVita consumer technology efforts

Here is what you can expect when you join our Village:

A "community first, company second" culture based on Core Values that really matter.

Clinical outcomes consistently ranked above the national average.

Award-winning education and training across multiple career paths to help you reach your potential.

Performance-based rewards based on stellar individual and team contributions.

A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Qualifications

Bachelor’s degree required Master’s degree in business or health administration

preferred Minimum of five (5) years’ experience in management

consulting, healthcare provider relations, insurance, business

development, or customer experience required Minimum of two (2) years' product management experience

required Strong interpersonal and

leadership skills to build credibility as a "peer” across all levels Personal values in line with

DaVita's values of Service Excellence, Integrity, Team, Continuous

Improvement, Accountability, Fulfillment & Fun Product Management skills: ability

to develop product vision, concepts, suite strategies, roadmaps, and adoption

strategies Digital Product skills: Ability

to develop a multi-channel digital strategy and execute through working

with technical teams Digital Design skills: Strong

grasp of user experience philosophy, concepts, and methodologies including

primary & secondary research, information architecture, interaction

modeling, and visual design. No

hands-on digital design required. Technology skills: Working

knowledge of modern technologies & frameworks to facilitate

conversations with technical leadership teams. No hands-on technology work required. Analytical skills: Strong

quantitative background; ability to create detailed financial and

operational models Problem solving skills: Ability

to structure ambiguous problems, think creatively, generate and test

hypotheses Presentation skills:

Comfortable putting together storylines in PowerPoint Communication skills: Ability

to synthesize and convey research/analyses to senior management Management skills: Ability to

drive multiple pieces of work forward simultaneously High energy and ability to work

in a very fast-paced, team-oriented environment Desire to be part of a fun, yet

hard-working team

Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

To learn more about our Village and the world of dialysis, click here .

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The DaVita Village is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.