Systems Engineer

POSITION PURPOSE -


We are seeking top IT talent looking to build a career with the world's largest home improvement retailer, operating over 76 distribution centers supporting over 2,000 stores in the US and Canada. As a Direct Fulfillment Support Engineer, your role will be to resolve or engage the appropriate resources to address technical issues reported by DC operations users for warehouse management systems, warehouse sorting systems, yard management systems, and labor management. You will work with other Home Depot IT teams, vendor IT teams, and business partners that understand what it takes to support distribution center operations for a large, fast paced reatilaer. You will apply advanced problem solving techniques and coordinate with infrastructure matrix teams to quickly and effectively resolve system issues. This is a technical role. The ideal candidate will have an application and/or support programming background and ideally possess technical working knowledge of distribution system infrastructure and application knowledge. The Systems Engineer resolves issues reported by Direct Fulfillment operations personnel through a ticketing system and provides resolution in a timely manner. Supports technical infrastructure, hardware, and system software. Performs debugging, root cause analysis, and preventative measures for system and application issues and presents to management. Support engineers work core business hours and have rotational on-call and weekend duties.

PREFERRED QUALIFICATIONS -

Relevant Experience :

• BS Computer Science, Information Systems, or related field
• Proficient with creating and executing SQL queries and \familiarity with Oracle, Linux, Windows Server OS, MS SQL Server, IIS, EDI, EAI, MQ, Java, and Client-Server technologies
• Experience: 1+ years supporting large multi-platform IT operations
• Candidate should possess superior attention to detail and ability to multi-task
• Should have good communication skills and ability to resolve issues quickly in a high pressure environment
• Working knowledge of PC hardware and software is essential
• Ability to properly interpret user reported issues to determine appropriate resolution
• Ability to communicate at all levels within the organization
• Experience in Manhattan Warehouse Management Open Systems, Labor Management Systems preferably versions 2012+ with Vocollect or Intelligrated Sortation Systems a plus

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• Perform installation, maintenance and support of system software and user support on small to mid-sized projects.
  
  
• Perform configuration, debugging and support for multiple infrastructure platforms on small to mid-sized projects.
  
  
• Monitor and tune platforms to ensure expected availability and performance levels are achieved.
  
  
• Perform installation, maintenance and support of hardware and infrastructure on small to mid-sized projects.
  
  
• Perform root cause analysis for service interruption recovery; create preventative measures and present to management.
  
  
• Assist in store & SSC engineering and roll-out implementation.

NATURE AND SCOPE -

Typically reports to Manager, Information Technology

Responsible for helping others and providing on-the-job training or guidance

MINIMUM QUALIFICATIONS -

Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.


EDUCATION REQUIRED -

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.


YEARS OF RELEVANT WORK EXPERIENCE - 1


PHYSICAL JOB REQUIREMENTS -

Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).



KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -

• Working knowledge of the PC (hardware and software) is essential.
  
  
• Ability to listen to user issues and translate to determine appropriate technical solution.
  
  
• Ability to work autonomously and with a diverse team.
  
  
• Ability to communicate at all levels within the organization.