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in Columbia, MD

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Hours Full-time, Part-time
Location Columbia, MD
Columbia, Maryland

About this job

Job Description

Temp Enrollment Inbound Call Specialist

Columbia, MD

Position Summary:

The Temp Enrollment Inbound Call Specialist will function as part of an inbound phone queue that families can utilize to ask questions and receive assistance with enrollment related matters. The Specialist will become an expert at the regulatory and eligibility requirements for each program and act as an advocate to our families as they complete the enrollment process. The Enrollment Department is the critical first connection between the company and our families, and it is essential the Temp Enrollment Inbound Call Specialist facilitates professional, sensitive, informative and responsive interactions that turn potential students into long-time members.

Responsibilities:

  • Handle inbound calls in a phone queue setting, assisting families through the enrollment process.
  • Communicate with enrolling and enrolled families via electronic correspondence.
  • Act as a liaison between the schools and enrolling families to resolve issues that may impede enrollment.
  • Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.
  • Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.
  • Maintain and improve quality results by adhering to standards and guidelines during communications with families.
  • Others duties as assigned

Requirements:

  • Bachelor's or Assciates Degree preferred
  • Excellent Customer Service Skills
  • Ability to work in an ever-changing, highly structured environment
  • Proficient in Microsoft Word and Excel
  • Ability to relate prior experiences to solve new problems
  • Highly organized, self-motivated, committed to quality work
  • Must be able to learn quickly and multi-task
  • Ability to pay close attention to detail
  • Ability to manage stressful situations in a calm, courteous and efficient manner

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.