Field Manager - The Maids (Home Cleaning Service)

The Field Manager is responsible for ensuring quality cleans, managing teams, controlling costs, providing customer support, and assisting with human resources and safety compliance. The Field Manager must also be actively engaged in accomplishing goals relevant to the growth and success of the franchise with regard to customer and employee retention and the control of labor costs. This position does involving cleaning responsibilities, you will be cleaning. Management experience is required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
* Maintain The Maids standard of quality by conducting quality assurance inspections, and training Team Leaders, Assistant Team Leaders and Team Members; approximately 70-80 percent of time is in the field.
* Handle customer complaints regarding worker performance and services rendered; settle disputes and resolves grievances and conflicts.
* Attain a 35 percent labor rate in all assigned teams.
* Keep the lines of communication open between the customer, Team Leader and the office.
* Monitor and build employee morale.
* Report on equipment and auto maintenance status.
* Primary trainer for all Team Members on The Maids cleaning system as well as safety practices.
* Maintain knowledge of thoroughfares, landmarks and subdivisions/neighborhoods in the assigned territory.
* Prepare monthly supply and equipment inventory reports.
* Inspect work areas, and operate equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
* Oversee vehicles and other equipment for evidence of wear, abuse, damage or mechanical malfunction, and cleaning.
* Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
* Determine staffing requirements and participate in the recruiting efforts with the operations manager.
* Review daily schedules, prepare team leader notebooks, return calls to customers, meet daily with team leaders and owner or supervisor.
* Apply customer feedback to service improvement efforts.
* Direct and coordinate the activities of Team Members.
* Assign work schedules in accordance with work requirements to ensure quality and timely delivery of service.
* Meet with managers and other supervisors to stay informed of changes affecting operations.
* Requisition necessary supplies, equipment, and services.
* Ensure members of a group work together to accomplish tasks.
MINIMUM EDUCATION, EXPERIENCE AND LICENSING REQUIREMENTS
* High school diploma or General Education Degree (GED).
* Training in vocational schools, related on-the-job experience, or an associate's degree.
* Supervisory and general experience with hospitality procedures and a thorough understanding of administrative procedures as would be acquired through three to five years of work-related skill, knowledge or experience in progressively more responsible positions.
* Valid driver's license with no more than two moving violations and/or at fault accidents in the previous three years.

PREFERRED EDUCATION, EXPERIENCE AND LICENSING REQUIREMENTS
* Bachelor's degree.
* A working knowledge of Spanish would be preferred.

MENTAL AND PHYSICAL COMPETENCIES TO PERFORM ESSENTIAL FUNCTIONS
KNOWLEDGE
* Knowledge of the principles and processes for providing customer service, including, but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, production methods, and coordination of people and resources.
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Knowledge of arithmetic, statistics and their applications.
* Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
* Knowledge of principles and procedures for personnel recruitment and selection.
* Knowledge of economic and accounting principles and practices, and the analysis and reporting of financial data and statements.
SKILLS
* Being pleasant with others on the job and displaying a good-natured, cooperative attitude; being reliable, responsible, and dependable, and fulfilling obligations; maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations; and being honest and ethical.
* Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; and understanding written sentences and paragraphs in work related documents.
* Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Being aware of others' reactions and understanding why they react the way they do. Adjusting your actions in relation to others' actions.
* Being sensitive to others' needs and feelings and being understanding and helpful on the job.
* Willingness to take on responsibilities and challenges, and a willingness to lead, take charge, and offer opinions and direction.
* Being open to change (positive or negative) and to considerable variety in the workplace.
* Developing constructive and cooperative working relationships with others and maintaining them over time.
ABILITIES
* The ability to communicate effectively verbally or in writing as appropriate for the needs of the audience.
* The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
* The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem and the ability to handle the situation appropriately.
* The ability to manage one's own time and the time of others.
* The ability to motivate, develop, and direct people as they work, identifying the best people for the job, considering the relative costs and benefits of potential actions.
* The ability to see details at close range and at a distance.
* The ability to add, subtract, multiply, or divide quickly and correctly. The ability to choose the right mathematical methods or formulas to solve a problem.
* Computer literate with the ability to operate office equipment.
PHYSICAL REQUIREMENTS
* Continuous speaking, hearing, and visual effort requiring attention to detail and accuracy.
* Standing or sitting at desk and/or sitting in a vehicle for long periods.
* Frequent standing (for prolonged periods), walking, bending, stooping, climbing, kneeling, reaching, sitting, lifting up to 50 lbs, kneeling and twisting from 30 to 50 times per day, and carrying objects of varying weights.
* Tasks require constant alertness and considerable mental concentration due to degree to difficulty, irregularity and variety.
* Stress due to pressures with dealing with a number of different personalities where patience is required.
ENVIRONMENTAL ADAPTABILITY
Work is typically performed inside a temperature controlled, well-lit home environment and occasionally in a vehicle or a typical office environment. May spend part of the workday sitting in, or getting in-and-out of a vehicle. Moderate exposure to cleaning solutions, perfumes, dyes, etc. Exposure to inclement weather and hazards of driving. May walk and drive in a variety of weather conditions. May experience frequent work interruptions.
Pay rate varies based on experience. Apply for details.