National Director of Retail Operations - Full-time

Summary

National Director of Retail Operations

The Director of Retail Operations (DRO) is responsible for supporting all Retail initiatives within a regional scope to ensure Client and Customer Retail standards are met and volume is increased. This person works closely with Retail management, members of senior office management, as well as, Client and Customer contacts to maintain Retail effectiveness.

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Director of Retail Operations (DRO) is responsible for supporting all Retail initiatives within a regional scope to ensure Client and Customer Retail standards are met and volume is increased. This person works closely with Retail management, members of senior office management, as well as, Client and Customer contacts to maintain Retail effectiveness.

Essential Job Duties and Responsibilities

Customer Relations (Internal/External)

• Achieve Retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel
• Retail point of contact on National and identified strategic Clients’ Retail-only initiatives
• Responsible for developing scorecarding and Retail excellence strategies as part of the Company’s operational excellence initiatives

Project Scheduling/Coordination/Management/Maintenance

• Accomplish specific business/Client goals and objectives by establishing a business plan based on season and demand, directing Retail appropriately, and organizing priorities

Budget/Expense Control

• Control expense/budget by aggressively and proactively managing Retail funds and labor expenses
• Provide oversight and management of all DRT P&L related activity

Supervisory

• Achieve operational requirements and maintain staff through the recruiting, training, counseling, monitoring, appraising, and disciplining of associates, including all compliance and safety related aspects

Administration/Reporting

• Increase Retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns
• Maintain historical Retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other Retail initiatives

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

Travel up to 60 %

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience



Field of Study/Area of Experience: Business Management, Marketing or equivalent experience

• 8+ years of experience as a Retail Sales Manager or Retail Operations Manager within the Sales and Marketing industry
• 3-5 years Business Management experience
• 5+ Supervisory experience

Skills, Knowledge and Abilities

• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Good interpersonal skills
• Strong prioritization skills
• Skill in supervising to include delegating responsibility, training and evaluating performance
• Analytical and research Skills
• Ability to exercise sound judgment
• Ability to direct, lead, coach, and develop people
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions



Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.