Technical Writer 3

Job Title:

Technical Writer 3

Job ID Number:

5105175

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Saint Louis Park,MN

Qualifications:

Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.

Join the #1 Mortgage originator and servicer ( Source: Inside Mortgage Finance ).

Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.

**Please note the posting duration may be shortened based on job seeker volume**

This role is within the Operational Excellence and Control Team (OEC) Technical Writer 3.

Duties & Responsibilities:

- Drafts, edits and formats basic to moderately complex technical manuals, project and/or other technical documentation.

- Drafts and/or edits basic web content.

- Researches and translates technical information for technical and non-technical users.

- Conducts basic audience analysis.

- Edits and/or reformats copy and ensures documentation is in compliance with corporate standards.

- Follows established guidelines for organization and design of work.

- May maintain document library or repository.

- May create graphical technical presentations for others.

The Technical Writer will be part of a team that currently supports over 5,000 procedures for a number of different partners.

Procedures are written by the business units; the technical writer will apply defined editing and style guidelines, and publish the procedure in OpenText Work with partners new to the OpenText system which may involve educating businesses on governance requirements, editing standards, request forms, reporting our service level, etc.

Mentor other technical writers to include training of new writers, reviewing published procedure for accuracy and consistency and answering questions.

Share responsibility to monitor the shared mailbox to insure rush requests and partner inquiries are appropriately addressed.

Assist in coordinating special partner projects.

Create and update publishing procedures and style guidelines.

Participate in Procedure Governance and OpenText Liaison meetings.

Assist the manager in preparing inventory and management reports.

3+ years technical documentation and publication experience. - Excellent written and verbal communication skills.

- Strong attention to detail.

- Experience working in CMS/OpenText.

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

- 3 years technical documentation and publishing experience.

- Editing experience.

- Experience working with, and developing, consistent style and editing guidelines.

- Proven record of sound judgment and decision making skills.