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Customer Relations Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Woonsocket, Rhode Island |
About this job
Job Category: Customer Service
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Responds to customer contacts to the 1-800-SHOP-CVS line. Responds to customers calls in a manner that is reflective of the company vision, mission and values. May be trained in special skills related to customer calls such as flu, ExtraCare or speciality. Required Qualifications:
1. Assists customers in an inbound customer contact center. Serve as a customer advocate when researching, responding or interpreting company procedures or policies
2. Reviews and processes incoming phone calls, emails and letters. Responses to customers may be done via verbal and written communications.
3. Partners with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
4. Researches product questions on proprietary brands for customers. Preferred Qualifications:
Bi-lingual Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking
AA EEO CVS Caremark
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Responds to customer contacts to the 1-800-SHOP-CVS line. Responds to customers calls in a manner that is reflective of the company vision, mission and values. May be trained in special skills related to customer calls such as flu, ExtraCare or speciality. Required Qualifications:
1. Assists customers in an inbound customer contact center. Serve as a customer advocate when researching, responding or interpreting company procedures or policies
2. Reviews and processes incoming phone calls, emails and letters. Responses to customers may be done via verbal and written communications.
3. Partners with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
4. Researches product questions on proprietary brands for customers. Preferred Qualifications:
Bi-lingual Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking
AA EEO CVS Caremark