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Hours Full-time, Part-time
Location Lincoln, Rhode Island

About this job

Job Category: Call Center, Customer Service

Clinical Licensure Required : N/A

Job Type: Full Time Position Summary:

The Call Center Representative - Bilingual Spanish job works out of office located in Lincoln Ri. Expected work hours are 2:30pm and 11pm with rotating weekend days and holidays.

Flexibility in scheduling to accommodate business needs including evenings, weekends and holidays is required.

The Call Center Representative - Bilingual Spanish job provides service and information to customers regarding all types of inquiries related to cvs.com and refill reminder services. This position also supports programs to increase revenue, generate sales and conserve existing assets.

Respond and research CVS.com requests from customers via telephone and e-mail.

Accurately complete and submit all types of CVS.com orders as well as record notes to customer accounts to provide detailed account history.

Provide assistance with website navigation and placing CVS.com and Photo web orders.

Provide company and product information

Follow defined policies and procedures to provide a consistent level of excellent customer service.

Make outbound calls to patients regarding maintenance medications.

Follow-up with local CVS stores to ensure script is ready as promised when necessary.

Specialty programs such as surveys, promotional sales, and store follow up calls.

Efficiently access multiple electronic systems and lan/pc to provide complete response.

Other related duties and projects, as assigned, to support business needs. Required Qualifications:

Basic skills required for the Call Center Representative - Bilingual Spanish job:

* Call Center Experience

* One to two years in a customer service role or relevant experience required; prior call center experience required

* Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products

* Superior telephone etiquette

* Excellent listening skills and ability to articulate ideas

* Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting quality image of CVS Caremark

* Positive attitude and ability to adapt to changing environment

* Basic computer skills required; Microsoft Word, Excel and Access preferred

* Excellent communication skills, both verbal and written

* Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

* Bilingual in Spanish Preferred Qualifications:

Retail/Call Center experience preferred Education:

Verifiable High School diploma or GED is required. Business Overview:

CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking

AA EEO CVS Caremark