Housekeeping Floor Supervisor

Mission Statement:
The mission of Platinum Management Services, LLC is to create value through ownership and operation of a portfolio of hotels. We strive to always provide our guests with an exceptional experience.

Job Profile Summary:
Responsible for ensuring guest satisfaction and product quality standards are met. Develop and achieve a friendly atmosphere of superior guest service and product quality in accordance with Platinum Management Services, LLC and Brand standards. Orient and train front desk staff in departmental roles and functions. Displays exemplary performance for staff to follow. Possess technical knowledge and aptitude.

Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:

• Adhere to Platinum Management Services, LLC. and Brand specific standards.
• Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates.
• Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards.
• Promote the property through goodwill, courtesy and a positive attitude.
• Maintains current knowledge of local area, attractions and events.
• Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards.
• Monitor departmental personnel hours to prevent overtime.
• Assume all housekeeping management functions in the absence of the housekeeping manager.
• Assist in preparation of department work schedules to efficiently handle business volume.
• Maintain effective key control including issuance of keys to department personnel.
• Recruit, train and provide career development for front desk personnel.
• Monitor departmental personnel hours worked to prevent overtime.
• A major portion of the workday will be spent working inspecting guest rooms, public areas and back of the house areas.
• Responsible for the accounts receivable (inclusive of guest ledger, direct billing, collection activity and balance of the receivables).
• Be proficient in all housekeeping and guest service operations.
• Communicate and report any deficiencies in guest rooms, out of order equipment, etc. to management.
• Assist with departmental purchasing using Company purchase order policies and procedures.
• Maintains lost and found and ensures timely and appropriate documentation.
• Prioritize and resolve escalated customer concerns and complaints.
• Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential.

• Excellent verbal and communication skills required.


• Ability to attend and complete job and Brand training.


• Self-starter with effective leadership skills.


• Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling and stooping. Stand and walk for an extended period of time.


• Proficient with current technologies and software inclusive of business applications.


• Work a flexible schedule.


• Be organized and work well in a fast paced team environment.


• Have an outgoing personality.


• Maintain professionalism at all times.


• High School Diploma required; College Degree is preferred.


• Bi-lingual speaker preferred.

** To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily.

** As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.