Shift Manager

Tired of smelling like a french fry?
Want to work for a company that is growing and not contracting?
Do you feel undervalued or unappreciated by your current employer?

Looking for a better quality of life?

If you answered yes to any of these questions, DiBella's Subs may be the place for you!

As part of our management team, our Shift managers enjoy:

• Competitive pay
• Most locations close at or before 10 pm - no late nights.
• 5-day work week for full time shift managers
• Opportunity for advancement
• Paid vacation within the first year (must be full time)
• Health benefits (must be full time)
• Matched 401(k)
• Free shift meals
• Off duty meal discounts
• No fryer's
• No alcohol service

The duties of a DiBella's Manager are to provide excellent, friendly, upbeat customer service while preparing and serving a variety of products. To monitor, clean and organize the restaurant, and complete shift duties. This position requires adhering to all procedural guidelines set by DiBella's.

REQUIREMENTS

• Possess a valid driver’s license
• Have STRONG leadership skills
• Strong organizational skills
• Have Integrity
• Must possess Energy and Enthusiasm
• Must have the ability to Produce RESULTS
• Must have a working knowledge of MS Office products (Word, Excel, Outlook).
• Have a strong track record of making an impact in every position held.
• Ability to work on occasion nights, weekends, and holiday's
• Must have the ability to be fair but firm, and hold team and self-accountable.
• Must be a self-starter.
• Must have the ability to work hard, and HAVE FUN every day!

POSITION RESPONSIBILITIES:

• Serve customers efficiently through knowledge of our products.
• Ensure restaurant and equipment are clean at all times, following company sanitation guidelines.
• Ensure that orders are properly prepared and in a timely manner.
• Ensure accuracy in regards to receiving orders and stocking items.
• Counsel employees through constant communication of performance and customer service expectations.
• Communicate with other managers to improve the overall outlook, reputation and profitability of the store in general.
• Set up, organize, and maintain professional item display of products for the customers.
• Maintain professional appearance at all times.
• Serve as a role model and lead by example.
• Comply with Health Department Regulations.
• Fulfill all shift duties.

PHYSICAL DEMANDS:
Required frequently: standing, walking, kneeling, squatting, bending, reaching, ability to lift up to 50 lbs.

Communication

• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
• Communicates needs promptly and efficiently.
• Participates actively in department team and all-staff meetings.
• Stays informed by reading all communications from the General Manager, managers, HR, and in log books

Personal Effectiveness

• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into daily job.
• Provides a positive model for co-workers.

Performance Standards Quality of Work:

• Understands technical requirements of job, applies technical knowledge consistently.
• Performs tasks accurately and efficiently, free from errors.
• Performs all tasks according to department procedure.

Quantity of Work:

• Performs tasks consistently at an acceptable rate as outlined by supervisor.
• Organizes tasks efficiently, maintains focus and stays productive.
• Achieves established goals and expected results for the location.

Safety:

• Maintains safe work environment according to all department procedures, federal and state regulations.
• Obtains and maintains company sponsored food safety certification
• Wears protective clothing as required for position.

Customer Service

• Knows and adheres to DiBella's expectations for external and internal customer service as outlined in Employee Handbook.
• Offer product suggestions for purchase and preparation in a friendly, courteous manner.