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Front Desk Agent - Full-time
| Hours | Full-time |
|---|---|
| Location | 4555 Union Square Drive Anchorage, Alaska |
About this job
Hilton Garden Inn Anchorage
If your smile has the ability to brighten someone's day, we're looking for you.We WELCOME you to explore this amazing opportunity at Interstate Hotels & Resorts newly managed Hilton branded hotel in Anchorage, Alaska! There is so much potential that comes with the chance to be a part of an outstanding team at this Hilton branded stay hotel. This is your chance to take your career to the next level with the leading US based global Hotel Management Company.
Interstate Hotels & Resorts, is inviting candidates who are looking for an opportunity to have an excellent career path.
Our ideal candidates will be customer service driven people preferably with current hotel, hospital, or high end assisted living experience in a similar position for 12 or more months.
Hilton brand and/or Interstate Hotels experience is highly desirable. We offer excellent benefits, competitive wages and outstanding opportunities to grow your career.
Job overview
Our friendly Front Desk Agents exhibit an eagerness and commitment to surpassing guest expectations at every turn.
How to shine in this role:
- Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
- Relate to guests in a friendly and helpful manner
- Ensure satisfaction by going the extra mile
- Anticipate and respond to guest needs
- Handle all aspects of guest registration, which can include:
- Expediting the check-in/check-out process with swift computer and cash register skills
- Following hotel rate structures, discounts, and selling strategies
- Issuing room keys
- Informing guests about hotel features and amenities, as well as local attractions
- Satisfying special requests whenever possible
- Find solutions quickly, and confidently address and resolve guest concerns
- Remain flexible and adaptable in a consistently busy hotel environment
- Collaborate with all hotel departments and utilize your complete knowledge of hotel operations
If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications.
Requirements
Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer