Specialist Unemployment - Full-time

Summary

Specialist Unemployment

The Unemployment Specialist is the focal point role for the Unemployment Insurance program. Provide coordination of services to ensure compliance with company, state, and federal laws.

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Unemployment Specialist is the focal point role for the Unemployment Insurance program. Provide coordination of services to ensure compliance with company, state, and federal laws.

Essential Job Duties and Responsibilities

Unemployment Administration

• Ensure that the required supporting documentation is provided to vendor for both claims and hearings, and conduct follow-up activity with the HR field staff to secure additional information required by the state agencies to effect successful claims management and maximum cost control; schedule, coach, and prepare witness in the UI hearing process; assess liability of UI claims and review with management for determination to pursue UI claim.
• Create and maintain confidential UI records and tracking information using Microsoft Office applications, HRIS applications, and other vendor systems ensuring accuracy and completeness of all records. Ensure that all UI standards and protocols are followed under legal, regulatory, and company policy. Provide statistical reporting of UI claims.
• Primary liaison for the Unemployment program, providing timely responses to vendor on all unemployment claim and hearing related requests; respond to all management, associate, state and vendor inquiries; perform wage investigations for chargeable UI claims and provide information to the state.

Miscellaneous

• Participate in special projects and cross functional teams as required

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

Education Level: (Required) Bachelor's Degree or equivalent experience



2 or more years of experience in unemployment insurance claims

Skills, Knowledge and Abilities

• Strong time management skills, ability to manage multiple tasks, and superior organizational skills.
• Excellent interpersonal, communication, and customer service skills with the ability to handle sensitive employee issues in a highly confidential manner.
• Demonstrated time management skills with the ability to manage multiple tasks
• Ability to work independently, but also successful team building skills Demonstrates commitment to meeting or exceeding customer expectations, effectively solicits and responds to the needs of the customer both external and internal
• Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others
• Computer skills with a range of desktop applications
• Adaptability to changing demands, priorities, circumstances and directions
• Report writing systems knowledge and skills (i.e. Oracle or related software)
• Intermediate Level Microsoft Office Applications with Word/Excel

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions



Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.